Stuck in Password Reset - Unable to Reset

Unanswered Question
Aug 31st, 2009

I was unable to connect to my Catalyst 2960G series Switch. I thought that I had a bad password since I had not used this testing environment for a few months. I tried to do the password recovery before realizing I have no connectivity to my switch at all. I am now seemingly stuck in the password recovery an unable to do an Express Setup since the switch won't respond to a reset (holding down the mode button).

I am running Windows XP Pro with DHCP enabled as per the "Getting Started" guide.

Please let me know if there is any more information that will be helpful.


I have this problem too.
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Leo Laohoo Mon, 08/31/2009 - 14:10

Hi Melissa,

You need to be consoled into the appliance to perform password recovery. Do you have the console cable with your or are you physically near the appliance?

melissastonbely Tue, 09/01/2009 - 06:54

I did use the console cable to get into the switch. I did have to reset the switch anyway though. Thanks for the help :)


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