Called Party Number when Forwarded Issue

Unanswered Question
Sep 1st, 2009
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We have upgraded to 7.1 and our users have alerted us to something interesting and annoying.


It appears that the Called Number/Name is retained on the Calling Party phone even when the Called Number is;


Picked Up within a Pickup Group

Forwards on Busy/No Reply

Is Transferred to another phone


This is causing confusion for our users who are used to seeing the called number/name change when it is directed to another phone.


I am thinking that this could be a bug in CUCM 7.1, I have had a search for any parameter that is new as this was the default behaviour with our previous versions 5.1, 6.0, 6.1 and 7.0.


I have rebooted our Publisher and 2 x Subscribers as a basic measure to see if this restores the logic but the issue still persists.


Has anyone else encountered this on their CUCM?


Regards Kim

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kim_beadle Wed, 09/02/2009 - 04:58
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I found the answer;

Service Parameters => Publisher => Cisco CallManager

Clusterwide Parameters (Device - General)

Always Display Original Dialed Number Required Field*

This was a parameter I have never had to alter in previous versions of CUCM and may be new, I am not sure, setting this to False solves the issue.


Regards

Rob Huffman Wed, 09/02/2009 - 05:39
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Hey Kim,


Thanks for posting up your solution to this issue! +5 points for this very kind follow-up.


Cheers!

Rob

kim_beadle Wed, 09/02/2009 - 05:48
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Hi Rob,


thanks for taking the time to read my post. It's always a pleasure to read your input.


Kim

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