Called Party Number when Forwarded Issue

kim_beadle · ‎09-01-2009

We have upgraded to 7.1 and our users have alerted us to something interesting and annoying.

It appears that the Called Number/Name is retained on the Calling Party phone even when the Called Number is;

Picked Up within a Pickup Group

Forwards on Busy/No Reply

Is Transferred to another phone

This is causing confusion for our users who are used to seeing the called number/name change when it is directed to another phone.

I am thinking that this could be a bug in CUCM 7.1, I have had a search for any parameter that is new as this was the default behaviour with our previous versions 5.1, 6.0, 6.1 and 7.0.

I have rebooted our Publisher and 2 x Subscribers as a basic measure to see if this restores the logic but the issue still persists.

Has anyone else encountered this on their CUCM?

Regards Kim

kim_beadle · ‎09-02-2009

I found the answer;

Service Parameters => Publisher => Cisco CallManager

Clusterwide Parameters (Device - General)

Always Display Original Dialed Number Required Field*

This was a parameter I have never had to alter in previous versions of CUCM and may be new, I am not sure, setting this to False solves the issue.

Regards

Rob Huffman · ‎09-02-2009

Hey Kim,

Thanks for posting up your solution to this issue! +5 points for this very kind follow-up.

Cheers!

Rob

kim_beadle · ‎09-02-2009

Hi Rob,

thanks for taking the time to read my post. It's always a pleasure to read your input.

Kim