aa auto attendant on cme not playing welcome message

Unanswered Question
Sep 1st, 2009

Hi There,

I have a question about the cme in combination with the service aa...

Im trying to get a choise menu with the cme...however....the menu is working fine..

However i don't hear any welcome message when i call the pilot number (not internal or external).

When i do a debug i see its trying to play the welcome message....and i also see that the phone is connected...but no message....

Here is my config...

application

service acd flash:app-b-acd-2.1.2.2.tcl

param queue-cme-debugs 1

param aa-hunt1 100

param number-of-hunt-grps 3

param aa-hunt2 2021

param queue-len 30

param aa-hunt3 2022

!

service aa flash:app-b-acd-aa-2.1.2.2.tcl

paramspace english index 1

param number-of-hunt-grps 3

param menu-timeout 3

param handoff-string aa

paramspace english language en

param max-time-vm-retry 1

param aa-pilot 2040

paramspace english location flash:

param second-greeting-time 30

param welcome-prompt _bacd_welcome.au

param call-retry-timer 20

param max-time-call-retry 60

paramspace english prefix en

param voice-mail 2070

param service-name test

!

as you can see....im trying to play the default prompt... _bacd_welcome.au

also i have a dial-peer that is using the codec g711ulaw..

dial-peer voice 2 voip

destination-pattern 2040

session target ipv4:172.16.250.253

incoming called-number 2040

dtmf-relay h245-alphanumeric

codec g711ulaw

anyone who can help me??

Thanks....

I have this problem too.
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Paolo Bevilacqua Tue, 09/01/2009 - 05:44

How the call comes in ?

You need "service aa" on the incoming DP.

Note the TCL scripts are also embedded into IOS and you don't need to keep them in flash.

wahyukurnia Tue, 09/01/2009 - 07:25

Hi,

I saw at your application command, you set "paramspace english language en", so you should have file en_bacd_welcome.au at your flash.

Hope this help.

kennis1977 Wed, 09/02/2009 - 01:41

Hi,

That's correct...i have the file

en_bacd_welcome.au in my flash..

however...i also tried in the command

the "param welcome-prompt en_bacd_welcome.au"

this doesn't help either....

mustafa alhour Sat, 12/12/2015 - 23:30

Good morning every body,,

I have same problem almost  the aa not working,, if any body can help:

My configuration as below:

----------------------------------------------------

application
service mmr flash:app-b-acd-2.1.2.2.tcl
!
service aa flash:app-b-acd-aa-2.1.2.2.tcl
param number-of-hunt-grps 1
paramspace english index 1
param menu-timeout 1
param handoff-string aa
param dial-by-extension-option 3
paramspace english language en
param max-time-vm-retry 2
param max-extension-length 3
param aa-pilot 444
paramspace english location flash:
param second-greeting-time 60
param welcome-prompt en_bacd_welcome.au
param call-retry-timer 15
param voice-mail 443
param max-time-call-retry 700
param service-name mmr

dial-peer voice 444 voip
service aa
destination-pattern 444
session target ipv4:10.10.10.10   --->  router loop-back IP
incoming called-number 444
dtmf-relay h245-alphanumeric
codec g711ulaw
no vad

--------------------------------------

Flash:

Directory of flash:/

2 -rw- 35485 Oct 27 2006 02:11:16 +03:00 app-b-acd-aa-2.1.2.2.tcl
3 -rw- 24985 Oct 27 2006 02:11:16 +03:00 app-b-acd-2.1.2.2.tcl
4 -rw- 18836 Oct 27 2006 02:11:16 +03:00 app-b-acd-2.1.2.2-ReadMe.txt
5 -rw- 398305 Nov 24 2006 04:29:10 +03:00 sslclient-win-1.1.0.154.pkg
6 -rw- 491213 Nov 24 2006 04:28:24 +03:00 128MB.sdf
7 -rw- 22542 Aug 8 2008 00:32:46 +03:00 CME-7-0-full-readme-v.1.0.txt
8 -rw- 44892236 Dec 9 2015 16:26:22 +03:00 c2800nm-ipvoicek9-mz.124-15.XZ2.bin
9 -rw- 7821474 May 2 2008 21:57:42 +03:00 apps37sccp.1-1-1-1.bin
10 -rw- 88024 Dec 12 2015 20:21:02 +03:00 MMR-aa.au
11 -rw- 75650 Oct 27 2006 02:11:18 +03:00 en_bacd_allagentsbusy.au
12 -rw- 83291 Oct 27 2006 02:11:18 +03:00 en_bacd_disconnect.au
13 -rw- 63055 Oct 27 2006 02:11:18 +03:00 en_bacd_enter_dest.au
14 -rw- 37952 Oct 27 2006 02:11:18 +03:00 en_bacd_invalidoption.au
15 -rw- 496521 Oct 27 2006 02:11:20 +03:00 en_bacd_music_on_hold.au
16 -rw- 123446 Oct 27 2006 02:11:20 +03:00 en_bacd_options_menu.au
17 -rw- 42978 Oct 27 2006 02:11:20 +03:00 en_bacd_welcome.au
18 -rw- 34794 Oct 27 2006 02:11:20 +03:00 en_bacd_xferto_operator.au
19 -rw- 1038 Nov 24 2006 04:27:56 +03:00 home.shtml
20 -rw- 102400 Nov 24 2006 04:28:10 +03:00 HOME.TAR
21 -rw- 496521 Jan 14 2008 23:24:00 +03:00 music-on-hold.au
22 -rw- 1823 Nov 24 2006 04:26:36 +03:00 sdmconfig-2811.cfg
23 drw- 0 Dec 9 2015 13:39:34 +03:00 ringtones
57 -rw- 88024 Dec 12 2015 20:21:02 +03:00 MMR-aa.au.au

---------------------------------------------------------------------------------------------

Still i am not connecting FXO lines,, but i am testing thru dial Ext (444) from any IP Phone. 

Attachment: 
kennis1977 Wed, 09/02/2009 - 01:45

Hi,

Yes you're right...i saw i had 2 dial-peers in my config for the application..

I removed one...

Now i have this dial-peer left...

dial-peer voice 3 voip

service aa

session target ipv4:172.16.250.253

incoming called-number 2040

dtmf-relay h245-alphanumeric

codec g711ulaw

no vad

But still not working...

The external call is being send by the next command:

voice-port 0/0

connection plar opx 2040

caller-id enable

and the internal off course by the dial-peer above...

I don't understand you're last thing...

"Note the TCL scripts are also embedded into IOS and you don't need to keep them in flash"

What do you mean?

Thanks...

virverma Wed, 10/21/2009 - 23:32

if it is custom recorded welcome message,

did you consider this.

How are you recording the .au file? Cisco CME B-ACD prompts require

a G.711 audio file (.au) format with 8-bit, mu-law, and 8KHz encoding.

This can be done within audio recording programs such as Adobe Audition

(formerly CoolEdit Pro).

Documents to assist you in regarding the recording of these files can be

found here:

"Rerecording Default Audio Files"

http://www.cisco.com/en/US/partner/products/sw/voicesw/ps4625/products_c

onfiguration_guide_chapter09186a00805f2305.html#wp999516

"Configuring Audio File Properties for Tcl and VoiceXML Applications"

http://www.cisco.com/en/US/partner/products/sw/iosswrel/ps5207/products_

administration_guide_chapter09186a00800b6069.html

kennis1977 Wed, 10/21/2009 - 23:46

Hi thanks for your reply,

Im using just the default welcome file.

first i want this to work before i change the tekst...

but nothing is working...when i do a debug voice application script

i get the following message:

TCL script failure errorInfo:

Handoff Failed

But the line:param handoff-string aa

is in my config...

Any idea?

Thanks

virverma Thu, 10/22/2009 - 00:07

In this para,

service aa flash:app-b-acd-aa-2.1.2.2.tcl

.....

You are using,

param service-name test

it should be

param service-name acd

kennis1977 Thu, 10/22/2009 - 01:33

Hmmm good one...

Im going to try it... i let you know...

thanks again...

kennis1977 Thu, 10/22/2009 - 01:37

It's Great!!!!

Now it's working.....thanks for you're help... ;)

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