09-01-2009 02:44 AM - edited 03-15-2019 07:34 PM
Hi There,
I have a question about the cme in combination with the service aa...
Im trying to get a choise menu with the cme...however....the menu is working fine..
However i don't hear any welcome message when i call the pilot number (not internal or external).
When i do a debug i see its trying to play the welcome message....and i also see that the phone is connected...but no message....
Here is my config...
application
service acd flash:app-b-acd-2.1.2.2.tcl
param queue-cme-debugs 1
param aa-hunt1 100
param number-of-hunt-grps 3
param aa-hunt2 2021
param queue-len 30
param aa-hunt3 2022
!
service aa flash:app-b-acd-aa-2.1.2.2.tcl
paramspace english index 1
param number-of-hunt-grps 3
param menu-timeout 3
param handoff-string aa
paramspace english language en
param max-time-vm-retry 1
param aa-pilot 2040
paramspace english location flash:
param second-greeting-time 30
param welcome-prompt _bacd_welcome.au
param call-retry-timer 20
param max-time-call-retry 60
paramspace english prefix en
param voice-mail 2070
param service-name test
!
as you can see....im trying to play the default prompt... _bacd_welcome.au
also i have a dial-peer that is using the codec g711ulaw..
dial-peer voice 2 voip
destination-pattern 2040
session target ipv4:172.16.250.253
incoming called-number 2040
dtmf-relay h245-alphanumeric
codec g711ulaw
anyone who can help me??
Thanks....
09-01-2009 05:44 AM
How the call comes in ?
You need "service aa" on the incoming DP.
Note the TCL scripts are also embedded into IOS and you don't need to keep them in flash.
09-01-2009 07:25 AM
Hi,
I saw at your application command, you set "paramspace english language en", so you should have file en_bacd_welcome.au at your flash.
Hope this help.
09-02-2009 01:41 AM
Hi,
That's correct...i have the file
en_bacd_welcome.au in my flash..
however...i also tried in the command
the "param welcome-prompt en_bacd_welcome.au"
this doesn't help either....
12-12-2015 11:30 PM
Good morning every body,,
I have same problem almost the aa not working,, if any body can help:
My configuration as below:
----------------------------------------------------
application
service mmr flash:app-b-acd-2.1.2.2.tcl
!
service aa flash:app-b-acd-aa-2.1.2.2.tcl
param number-of-hunt-grps 1
paramspace english index 1
param menu-timeout 1
param handoff-string aa
param dial-by-extension-option 3
paramspace english language en
param max-time-vm-retry 2
param max-extension-length 3
param aa-pilot 444
paramspace english location flash:
param second-greeting-time 60
param welcome-prompt en_bacd_welcome.au
param call-retry-timer 15
param voice-mail 443
param max-time-call-retry 700
param service-name mmr
dial-peer voice 444 voip
service aa
destination-pattern 444
session target ipv4:10.10.10.10 ---> router loop-back IP
incoming called-number 444
dtmf-relay h245-alphanumeric
codec g711ulaw
no vad
--------------------------------------
Flash:
Directory of flash:/
2 -rw- 35485 Oct 27 2006 02:11:16 +03:00 app-b-acd-aa-2.1.2.2.tcl
3 -rw- 24985 Oct 27 2006 02:11:16 +03:00 app-b-acd-2.1.2.2.tcl
4 -rw- 18836 Oct 27 2006 02:11:16 +03:00 app-b-acd-2.1.2.2-ReadMe.txt
5 -rw- 398305 Nov 24 2006 04:29:10 +03:00 sslclient-win-1.1.0.154.pkg
6 -rw- 491213 Nov 24 2006 04:28:24 +03:00 128MB.sdf
7 -rw- 22542 Aug 8 2008 00:32:46 +03:00 CME-7-0-full-readme-v.1.0.txt
8 -rw- 44892236 Dec 9 2015 16:26:22 +03:00 c2800nm-ipvoicek9-mz.124-15.XZ2.bin
9 -rw- 7821474 May 2 2008 21:57:42 +03:00 apps37sccp.1-1-1-1.bin
10 -rw- 88024 Dec 12 2015 20:21:02 +03:00 MMR-aa.au
11 -rw- 75650 Oct 27 2006 02:11:18 +03:00 en_bacd_allagentsbusy.au
12 -rw- 83291 Oct 27 2006 02:11:18 +03:00 en_bacd_disconnect.au
13 -rw- 63055 Oct 27 2006 02:11:18 +03:00 en_bacd_enter_dest.au
14 -rw- 37952 Oct 27 2006 02:11:18 +03:00 en_bacd_invalidoption.au
15 -rw- 496521 Oct 27 2006 02:11:20 +03:00 en_bacd_music_on_hold.au
16 -rw- 123446 Oct 27 2006 02:11:20 +03:00 en_bacd_options_menu.au
17 -rw- 42978 Oct 27 2006 02:11:20 +03:00 en_bacd_welcome.au
18 -rw- 34794 Oct 27 2006 02:11:20 +03:00 en_bacd_xferto_operator.au
19 -rw- 1038 Nov 24 2006 04:27:56 +03:00 home.shtml
20 -rw- 102400 Nov 24 2006 04:28:10 +03:00 HOME.TAR
21 -rw- 496521 Jan 14 2008 23:24:00 +03:00 music-on-hold.au
22 -rw- 1823 Nov 24 2006 04:26:36 +03:00 sdmconfig-2811.cfg
23 drw- 0 Dec 9 2015 13:39:34 +03:00 ringtones
57 -rw- 88024 Dec 12 2015 20:21:02 +03:00 MMR-aa.au.au
---------------------------------------------------------------------------------------------
Still i am not connecting FXO lines,, but i am testing thru dial Ext (444) from any IP Phone.
12-14-2015 10:24 PM
Hi Mustafa
I can find a very good content on AA configuration.. This may help you to check the configurations you made on CME
https://supportforums.cisco.com/document/65596/b-acd-and-auto-attendant-services-cme
Regards
Lavanya
09-02-2009 01:45 AM
Hi,
Yes you're right...i saw i had 2 dial-peers in my config for the application..
I removed one...
Now i have this dial-peer left...
dial-peer voice 3 voip
service aa
session target ipv4:172.16.250.253
incoming called-number 2040
dtmf-relay h245-alphanumeric
codec g711ulaw
no vad
But still not working...
The external call is being send by the next command:
voice-port 0/0
connection plar opx 2040
caller-id enable
and the internal off course by the dial-peer above...
I don't understand you're last thing...
"Note the TCL scripts are also embedded into IOS and you don't need to keep them in flash"
What do you mean?
Thanks...
10-21-2009 11:03 PM
Nobody, that can help me with this?
Thanks
10-21-2009 11:32 PM
if it is custom recorded welcome message,
did you consider this.
How are you recording the .au file? Cisco CME B-ACD prompts require
a G.711 audio file (.au) format with 8-bit, mu-law, and 8KHz encoding.
This can be done within audio recording programs such as Adobe Audition
(formerly CoolEdit Pro).
Documents to assist you in regarding the recording of these files can be
found here:
"Rerecording Default Audio Files"
http://www.cisco.com/en/US/partner/products/sw/voicesw/ps4625/products_c
onfiguration_guide_chapter09186a00805f2305.html#wp999516
"Configuring Audio File Properties for Tcl and VoiceXML Applications"
http://www.cisco.com/en/US/partner/products/sw/iosswrel/ps5207/products_
administration_guide_chapter09186a00800b6069.html
10-21-2009 11:46 PM
Hi thanks for your reply,
Im using just the default welcome file.
first i want this to work before i change the tekst...
but nothing is working...when i do a debug voice application script
i get the following message:
TCL script failure errorInfo:
Handoff Failed
But the line:param handoff-string aa
is in my config...
Any idea?
Thanks
10-22-2009 12:07 AM
In this para,
service aa flash:app-b-acd-aa-2.1.2.2.tcl
.....
You are using,
param service-name test
it should be
param service-name acd
10-22-2009 01:33 AM
Hmmm good one...
Im going to try it... i let you know...
thanks again...
10-22-2009 01:37 AM
It's Great!!!!
Now it's working.....thanks for you're help... ;)
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