cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
375
Views
0
Helpful
1
Replies

Priority in the Queue?

JeffG1
Level 3
Level 3

With IPCC Express, can you set it up, so certian users by calling another number, get put into the queue at the front of the line, ie make them next ahead of other callers?

1 Reply 1

Jonathan Schulenberg
Hall of Fame
Hall of Fame

You could direct the calls to a different trigger on the same application and build the script to increase the Contact Priority for calls arriving on that trigger.

Contacts with a higher priority waiting in the same CSQ will be offered to agents before contacts with a lower priority.

Getting Started

Find answers to your questions by entering keywords or phrases in the Search bar above. New here? Use these resources to familiarize yourself with the community: