I've gotten the following error when running Inventory Collection;
RICS0001:Internal Error,unable to process the collected data from the device.
Does anyone have any idea what this really means? When I see Internal Error, I assume it's a LMS issue, not something wrong on the device config (snmp, telnet access, etc).
A reboot of the server should not be necessary. Based on the last error I saw, there was a database issue. It could be that the database is periodically crashing, causing daemons to lose sync. If that were the case, simply running:
Should resolve the problem without a full reboot. I can say that some Sybase bugs have since been identified and fixed in the version we're using in LMS 3.2.
Something else you might try if you start to see the same issues again is to try restarting ICServer alone:
We have also seen some memory issues with ICServer which we have corrected in LMS 3.2. If you find that works, you can contact the TAC to get the procedure for increasing ICServer's max heap size.