Transfer Directly to Voice Mail

Unanswered Question
Sep 1st, 2009

Is there a way to transfer a call directly to some one voice mail without ringing their phone?

I have this problem too.
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Stoyan Stoitsev Tue, 09/01/2009 - 10:07


If your DNs are 2XXX, then make a CTI route point 92XXX and Forward all to VM. Add 92XX as alternate extension in VM. Now if someone calls or transfers a call to 92XX they will hear 2XXX's VM greating.

Another way is to make a Translation 92XXX that translates to 2XXX in a partition that is not available to other phones - lets say VM-Translate. Then add a CTI route point 2XXX in the VM-Translate partition and Forward all to VM.



rob.huffman Tue, 09/01/2009 - 10:10

Hi Bill,

This is most possible and is a very helpful feature :) Here are two good methods to Transfer Directly to VM without ringing the phone;

How to Transfer a Caller Directly into a Cisco Unity Mailbox

Or this method;

Hope this helps!



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