I need to know if this is either a software or hardware issue. In our office we have Shared Line Appearance on two phones. This issue is a bit hard to explain so I will try my best bare with me lol.
Two Extensions with SLA:
For example I have two extensions 2248 and 2249 a call will come through on the Secondary 2248 when the Primary 2248 is already on a call. When the Primary 2248 is done with their original call the Secondary 2248 is put on hold but the Primary 2248 does not see the call on hold therefore they cannot answer it. What would cause this type of issue?