09-01-2009 01:15 PM - edited 03-15-2019 07:35 PM
Hello all,
I need to know if this is either a software or hardware issue. In our office we have Shared Line Appearance on two phones. This issue is a bit hard to explain so I will try my best bare with me lol.
Two Extensions with SLA:
2248(Secondary 2249)
2249(Secondary 2248)
For example I have two extensions 2248 and 2249 a call will come through on the Secondary 2248 when the Primary 2248 is already on a call. When the Primary 2248 is done with their original call the Secondary 2248 is put on hold but the Primary 2248 does not see the call on hold therefore they cannot answer it. What would cause this type of issue?
09-01-2009 02:02 PM
Are they all on the same partition? Can Secondary 2248 see the line status of primary 2248?
Does it show up as a shared line under the line page?
09-03-2009 06:01 AM
Are they all on the same partition? Yes Can Secondary 2248 see the line status of primary 2248? Yes
Does it show up as a shared line under the line page? Yes
09-03-2009 08:12 AM
Hi Zac,
Check the Max Calls & Busy Trigger on each of the DN's. I just tested this in the lab with 4 & 2 respectively and the test "Hold" scenario worked like a charm.
Cheers!
Rob
09-03-2009 09:31 AM
The Max Calls & Busy Trigger is set to 4 on both both phones but they are still having the issue :/
09-03-2009 09:50 AM
Are they both registered to the same call manager?
09-03-2009 09:51 AM
Yes both phones are registered to the same call manager.
09-03-2009 10:31 AM
Also we are using 7.x software on the call managers as well.
09-03-2009 11:13 AM
Do both phones ring at the same time when a call comes ins?
09-03-2009 11:27 AM
Yes both phones ring at the same time when a call comes through.
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