09-01-2009 03:14 PM
I ran a report on inventory\software version graph. I notice the version displayed does not match what is currently installed. I did inventory poll and collection, but that doesn't work. how can I fix this?
09-01-2009 03:27 PM
What are the exact differences? On what types of devices are these differences appearing?
09-01-2009 03:41 PM
software version graph shows an older version IOS 12.3(17). the routers were upgraded 30-90 days ago to 12.4. the inventory collection does not show any change of these devices.
09-01-2009 03:46 PM
Is the inventory collection job completing successfully? What does the Detailed Device Report say about one of the affected devices?
09-01-2009 04:02 PM
oh crap. the ones failed inventory collection display the old IOS, and same in detail device report. get the following error.
RICS0001:Internal Error,unable to process the collected data from the device.
09-01-2009 04:24 PM
This is what I thought. Please post the IC_Server.log.
09-02-2009 08:01 AM
09-02-2009 09:14 AM
I see two problems here. One is most likely an IOS bug, and the other appears to be an issue with the RME database. I haven't seen the former bug in straight 12.4. I have seen this on 6500s running 12.2(33)SXH, though. I recommend you open a TAC service request so more detailed troubleshooting of the device and database can be done.
09-02-2009 09:44 AM
thanks.
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