Bug on SPA8000 with outbound calling

Unanswered Question
Sep 1st, 2009

I have discovered a bug in the SPA8000 firmware with the 6.1.3 release. I have noticed that outbound calls will fail if we disable the unneeded codecs. If we leave the unneeded codecs enabled, outbound calls will not fail and will negotiate the correct codec.

If anyone is having problems calling out on a SPA8000, making the following changes might solve your problem:

  • Set G729a Enable to Yes
  • Set G723 Enable to Yes
  • Set G726-16 Enable to Yes
  • Set G726-24 Enable to Yes
  • Set G726-32 Enable to Yes
  • Set G726-40 Enable to Yes

This bug is really a must fix.

I have this problem too.
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Marcos Hernandez Tue, 09/01/2009 - 17:26

What codec do you have on the terminating end? This is not necessarily a bug. Is it a UC500 on the other side? If so, can you provide a "debug ccsip messages" for the failed call?




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