Unity Connection voicemail order

Answered Question
Sep 1st, 2009

Unity Connection 7

Customer is asking if there a way that their old messages be played before the new messages. I have never been asked this and have searched but come up empty handed. Has anyone else ran into this request before?

Thanks,

I have this problem too.
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Correct Answer by rob.huffman about 7 years 3 months ago

Hi Christopher,

The Playback order is always New then Saved and then Deleted messages and this cannot be changed. But within these catagories the "Oldest First" vs "Newest First" order can be changed as required;

Changing Your Message Playback Preferences

http://www.cisco.com/en/US/docs/voice_ip_comm/connection/7x/user/guide/assistant/7xcucugasst060.html#wp1012775

Hope this helps!

Rob

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Correct Answer
rob.huffman Wed, 09/02/2009 - 04:54

Hi Christopher,

The Playback order is always New then Saved and then Deleted messages and this cannot be changed. But within these catagories the "Oldest First" vs "Newest First" order can be changed as required;

Changing Your Message Playback Preferences

http://www.cisco.com/en/US/docs/voice_ip_comm/connection/7x/user/guide/assistant/7xcucugasst060.html#wp1012775

Hope this helps!

Rob

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