We opened an office in Shanghai and I am trying to set up a route plan so they can dial 800#'s correctly. The issue is I am not sure how they would normally call a toll free # (aka 9.01XXX XXXX
So I have an end user there who said she can normally dial 1 800 988 1888 (fed ex) but with my 9.1XXXXXXX route plan it is not working. I get a recording in chinese and english the number does not exist although she can dial from her cell but I am not sure if that is different.
Any help would be apreciated!!
I think you should change your route pattern to 9.1800xxxxxxx the 9.1 means the route pattern much can be 9.18xxxxxxx or 9.10xxxxxx. To confirm you can always enter the exact number 9.18009881888