Intermittent problem with attendant

wilsonsant · ‎09-02-2009

Hi Guys,

My Customer have IPCCX version 5.0 integrated with CallManager 5.1.3. and He have 10 sites. In a one specific site when call number 2222-3333 (example) and is request option number 1, sometimes work some times not work (Intermittent Problem). The script not is new, The Customer install a many times ago. There is any idea the probably cause this problem?

Thanks,

Wilson

daljeetsingh1_2 · ‎09-02-2009

Hi,

1) What is the topology?

2) Is it hapenning from both internal and external calls?

3) when you say sometimes it doesnt work. what does it mean? do u get fast busy?

4) how many IVR ports you have on your system?

5) If you are getting fast busy when you are calling 2222-3333 at that time can you check how many calls are there on IPCC?

Its looks like your ports are getting exhausted when your call is not working.

Thanks,

Daljeet

wilsonsant · ‎09-03-2009

Hi Daljeet,

Thank You for your attention. Answering your questions:

1) There are a CallManager and IPCC in the Matriz. The problem is ocurring in site another location/site.

2) The problem is occurring from both internal and external calls

3) When we call 2222-3333 the call is completed, ok. When We call option number 1 sometimes the call is completed and sometimes the call stayed mute

4) More or less 50

5) I don't getting fast busy when you are calling 222-3333, ok

Thanks,

Wilson

jwilliams · ‎09-03-2009

Wilson,

Just a bit more clarification needed.

Are you saying that the menu gets played but when you press 1 the pressing of the 1 is not detected ???

What happens if you wait dose the script timeout can perform some other action ?

Jason

wilsonsant · ‎09-03-2009

Hi Jason,

Question number 1

Yes, sometimes the call is completed immediate and sotimes the call stayed silent or mute

Question number 2

If we waiting the call is completed but after many times

As information: This script is in working a many times.

Thanks,

Wilson Santana