09-02-2009 11:21 PM - edited 03-15-2019 07:36 PM
Hi,
I have a cluster of two CUCM servers running version 7.1.2.20000-2. They are running on IBM servers (7835-I2 equivalent).
The servers are not yet in production and I have not connected to them for a few weeks. They are remote from my location so I am accessing them via a VPN.
The server web interfaces are not responding correctly. I can get to the initial logon page but after I enter my credentials I eventually get a "Database connection error" message.
I can connect to the servers using SSH but when I enter the utils system restart or utils system shutdown commands I get the message below.
Appliance is being Powered - Off ...
Failed to Shutdown the Appliance
I guess I am going to have to get someone to pull out the power and reboot the servers but I would like to know why this has happened - has anyone seen anything similar?
09-03-2009 04:29 AM
I have the same issue since yesterday. If you find the fix let me know.
Thanks
Louis
09-03-2009 04:54 AM
I have had the servers powered off and on and they now will not boot. Luckily no user devices were registered to them.
I am downloading the system recovery CD ISO which I hope will get them to boot.
09-03-2009 04:59 AM
Ok, keep me update. I was thinking to do the same. I'll wait. Maybe i'll open a TAC on this. I search on BugToolKit and TAC Collection and nothing on it.
Louis
09-04-2009 08:52 AM
Louis,
The system recovery disk has recovered the servers. Took appprox 15 minutes per box.
Am going to upgrade them to CUCM 7.1(2a)SU1 asap.
Hope it works for you too.
09-04-2009 09:05 AM
Thanks i just did it this morning the recovery and i'll upgrade to SU1 too.
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