I am wondering if it's possible to show the callerID of the calling party when using the call consult transfer step. It works fine with the call redirect step but then I loose the option to handle the call in case noone answers (timeout).
Currently the agent sees the CTI ports as the calling party and once it connects, the original callerId is displayed on the phone. The main problem is that all history on the phone (received and placed calls) are from the CTI ports instead of the callerID of the original calling party
Is there any workaround for that?
Thanks in advance,