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Phone directory

nixon1234
Level 1
Level 1

‎09-03-2009 04:01 AM - edited ‎03-15-2019 07:37 PM

I had a complaint that when someone called in after hours and tried to find a person in the directory they did not show up. I tested it and this one person does not show up. Where does the phone directory get its info from? The user is set up like all others.

Scratching my head on this one..

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3 Replies 3

htluo
Level 9
Level 9

‎09-03-2009 04:05 AM

If it's in CUCM end user, it will show up.

Michael

http://htluo.blogspot.com

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nixon1234
Level 1
Level 1
In response to htluo

‎09-03-2009 04:25 AM

he is in there but when you search it pulls up 2 others with same last name but not him.

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Rob Huffman
Hall of Fame
Hall of Fame

‎09-03-2009 05:41 AM

Hi William,

It almost sounds like this directory is the one in Unity/Unity Connection, if so the user must have a recorded name to be able to be "searched"

Cheers!

Rob

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