Unity Connection - transfer rules, what is an Alternate?

Unanswered Question
Sep 3rd, 2009

What is the purpose of the Alternate transfer rule? The help files doesnt mention it and cant find anything on Google.

I ask because I am trying to a 3 step time of day call routing with a single call handler. The time of day schedules only do on or off....and I need it to be standard, then routed to someone else for 2 hours and then closed.

I have this problem too.
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Jaime Valencia Thu, 09/03/2009 - 06:57

Managing Call Transfer Rules


Alternate Transfer Rule

Enable this transfer rule for a specific time period when you want to override the other transfer rules. For example, you may want to route all your calls immediately to voicemail while you are out of the office on vacation or you may want to transfer your calls to a different extension if you are temporarily working from another location.

When it is enabled, the alternate transfer rule is always active. It overrides all other transfer rules.



if this helps, please rate

scott.hammond Thu, 09/03/2009 - 07:03

Ah, so no help for doing complex call routing. I will just have to front end it with another call handler, which is not a big deal just more steps...



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