Calls De-Queued value in Supervisor Agent ?

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Sep 3rd, 2009
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Can someone tell me what this term means? My guess is the number reflects the incoming calls that go either to a live agent or to voice mail. Can it reflct any other scenario? (Calls diverted or dropped)?


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ldardon Wed, 09/09/2009 - 10:37
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A call is considered to be dequeued from a particular contact service queue if the call is handled by an agent in another contact service queue. This situation can occur when a call is queued for more than one contact service queue.

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