09-03-2009 07:45 AM - edited 03-21-2019 01:28 AM
I have tried and tried to follow previous instructions on the website but have had no such luck. I am still unable to get the rings and background images to display on my phones menu. I have performed a dir command and I see the images in the flash as well as the rings. However, they still do not show up on the phones. Any help would be great. I have attached my dir flash
Thanks,
Luke
09-03-2009 11:23 AM
Hi Luke,
Can you capture the output of "debug tftp event" and "debug tftp packet" when you try to invoke either the ringer or the background image feature on the UC 500? Also, can you forward us a copy of the running configuration?
Thanks,
Saurabh
09-03-2009 01:09 PM
Saurabh,
I have turned on the debug events and below are the results of the debug. I haev also attached my running config.
Thanks,
EI-UC520-1#dir
Directory of flash:/
1 -rw- 25471036 Aug 30 2007 21:32:24 -04:00 uc500-advipservicesk9-mz.124-11.XW
2 -rw- 1702519 Aug 30 2007 21:37:18 -04:00 APPS-1.0.1.SBN
3 -rw- 2544709 Aug 30 2007 21:37:28 -04:00 apps11.1-1-2-26.sbn
4 -rw- 2351206 Aug 30 2007 21:37:34 -04:00 apps31.8-1-0-89.sbn
5 -rw- 1706643 Aug 30 2007 21:37:40 -04:00 cmterm_7936.3-3-5-0.bin
6 -rw- 420122 Aug 30 2007 21:37:42 -04:00 cnu11.3-1-2-26.sbn
7 -rw- 415208 Aug 30 2007 21:37:44 -04:00 cnu31.8-1-0-89.sbn
8 -rw- 1998336 Aug 30 2007 21:37:50 -04:00 cnu41.2-7-6-26.sbn
9 -rw- 1979692 Aug 30 2007 21:37:56 -04:00 cnu70.2-7-6-26.sbn
10 -rw- 331483 Aug 30 2007 21:37:58 -04:00 CP7902080001SCCP051117A.sbin
11 -rw- 871 Aug 30 2007 21:38:00 -04:00 CP7921G-1.0.1.LOADS
12 -rw- 2111057 Aug 30 2007 21:38:08 -04:00 cvm11sccp.8-0-2-25.sbn
13 -rw- 2105538 Aug 30 2007 21:38:18 -04:00 cvm31sccp.8-1-0-90.sbn
14 -rw- 1960127 Aug 30 2007 21:38:26 -04:00 CVM41.2-0-2-26.sbn
15 -rw- 1994898 Aug 30 2007 21:38:36 -04:00 CVM70.2-0-2-26.sbn
16 -rw- 392191 Aug 30 2007 21:38:38 -04:00 dsp11.1-1-2-26.sbn
17 -rw- 277845 Aug 30 2007 21:38:38 -04:00 dsp31.8-1-0-89.sbn
18 -rw- 1447362 Aug 30 2007 21:38:44 -04:00 GUI-1.0.1.SBN
19 -rw- 174049 Aug 30 2007 21:38:44 -04:00 jar11sccp.8-0-2-25.sbn
20 -rw- 307415 Aug 30 2007 21:38:46 -04:00 jar31sccp.8-1-0-90.sbn
21 -rw- 707135 Aug 30 2007 21:38:48 -04:00 Jar41.2-9-2-26.sbn
22 -rw- 866919 Aug 30 2007 21:38:52 -04:00 Jar70.2-9-2-26.sbn
23 -rw- 129476 Aug 30 2007 21:38:54 -04:00 P0030702T023.bin
24 -rw- 459 Aug 30 2007 21:38:54 -04:00 P0030702T023.loads
25 -rw- 685334 Aug 30 2007 21:38:56 -04:00 P0030702T023.sb2
26 -rw- 129880 Aug 30 2007 21:38:56 -04:00 P0030702T023.sbn
27 -rw- 49169 Aug 30 2007 21:38:58 -04:00 S00104000100.sbn
28 -rw- 656 Aug 30 2007 21:38:58 -04:00 SCCP11.8-0-3S.loads
29 -rw- 644 Aug 30 2007 21:38:58 -04:00 SCCP31.8-1-1SR2S.loads
30 -rw- 2078210 Aug 30 2007 21:39:06 -04:00 SYS-1.0.1.SBN
31 -rw- 660 Aug 30 2007 21:39:06 -04:00 term06.default.loads
32 -rw- 660 Aug 30 2007 21:39:06 -04:00 term11.default.loads
33 -rw- 644 Aug 30 2007 21:39:06 -04:00 term31.default.loads
34 -rw- 591 Aug 30 2007 21:39:08 -04:00 TERM41.7-0-3-0S.loads
35 -rw- 591 Aug 30 2007 21:39:08 -04:00 term41.default.loads
36 -rw- 591 Aug 30 2007 21:39:08 -04:00 term61.default.loads
37 -rw- 591 Aug 30 2007 21:39:08 -04:00 TERM70.7-0-3-0S.loads
38 -rw- 591 Aug 30 2007 21:39:08 -04:00 term70.default.loads
39 -rw- 591 Aug 30 2007 21:39:10 -04:00 term71.default.loads
40 -rw- 893001 Aug 30 2007 21:39:12 -04:00 TNUX-1.0.1.SBN
41 -rw- 2196478 Aug 30 2007 21:39:20 -04:00 TNUXR-1.0.1.SBN
42 -rw- 1296760 Aug 30 2007 21:39:24 -04:00 WLAN-1.0.1.SBN
43 -rw- 4627 Aug 30 2007 21:39:32 -04:00 admin_user.html
44 -rw- 653523 Aug 30 2007 21:39:34 -04:00 admin_user.js
45 -rw- 8160 Aug 30 2007 21:39:34 -04:00 Analog1.raw
46 -rw- 8160 Aug 30 2007 21:39:34 -04:00 Analog2.raw
47 -rw- 5280 Aug 30 2007 21:39:36 -04:00 AreYouThere.raw
48 -rw- 5040 Aug 30 2007 21:39:36 -04:00 AreYouThereF.raw
49 -rw- 8160 Aug 30 2007 21:39:36 -04:00 Bass.raw
50 -rw- 12240 Aug 30 2007 21:39:36 -04:00 CallBack.raw
51 -rw- 16040 Aug 30 2007 21:39:38 -04:00 Chime.raw
52 -rw- 1029 Aug 30 2007 21:39:38 -04:00 CiscoLogo.gif
53 -rw- 8160 Aug 30 2007 21:39:38 -04:00 Classic1.raw
54 -rw- 16080 Aug 30 2007 21:39:40 -04:00 Classic2.raw
55 -rw- 10800 Aug 30 2007 21:39:40 -04:00 ClockShop.raw
56 -rw- 618 Aug 30 2007 21:39:40 -04:00 CME_GUI_README.TXT
57 -rw- 953 Aug 30 2007 21:39:40 -04:00 delete.gif
58 -rw- 495 Aug 30 2007 21:39:40 -04:00 DistinctiveRingList.xml
59 -rw- 16344 Aug 30 2007 21:39:42 -04:00 dom.js
60 -rw- 864 Aug 30 2007 21:39:42 -04:00 downarrow.gif
61 -rw- 9600 Aug 30 2007 21:39:42 -04:00 Drums1.raw
62 -rw- 13440 Aug 30 2007 21:39:42 -04:00 Drums2.raw
63 -rw- 75650 Aug 30 2007 21:39:44 -04:00 en_bacd_allagentsbusy.au
64 -rw- 83291 Aug 30 2007 21:39:44 -04:00 en_bacd_disconnect.au
65 -rw- 63055 Aug 30 2007 21:39:46 -04:00 en_bacd_enter_dest.au
66 -rw- 37952 Aug 30 2007 21:39:46 -04:00 en_bacd_invalidoption.au
67 -rw- 496521 Aug 30 2007 21:39:48 -04:00 en_bacd_music_on_hold.au
68 -rw- 123446 Aug 30 2007 21:39:48 -04:00 en_bacd_options_menu.au
69 -rw- 42978 Aug 30 2007 21:39:50 -04:00 en_bacd_welcome.au
70 -rw- 34794 Aug 30 2007 21:39:50 -04:00 en_bacd_xferto_operator.au
71 -rw- 6146 Aug 30 2007 21:39:50 -04:00 ephone_admin.html
72 -rw- 15840 Aug 30 2007 21:39:50 -04:00 FilmScore.raw
73 -rw- 16080 Aug 30 2007 21:39:52 -04:00 HarpSynth.raw
74 -rw- 8160 Aug 30 2007 21:39:52 -04:00 Jamaica.raw
75 -rw- 16080 Aug 30 2007 21:39:52 -04:00 KotoEffect.raw
76 -rw- 4658 Aug 30 2007 21:39:52 -04:00 logohome.gif
77 -rw- 496521 Aug 30 2007 21:39:56 -04:00 music-on-hold.au
78 -rw- 12720 Aug 30 2007 21:39:56 -04:00 MusicBox.raw
79 -rw- 3724 Aug 30 2007 21:39:56 -04:00 normal_user.html
80 -rw- 79908 Aug 30 2007 21:39:58 -04:00 normal_user.js
81 -rw- 8160 Aug 30 2007 21:39:58 -04:00 Piano1.raw
82 -rw- 15360 Aug 30 2007 21:39:58 -04:00 Piano2.raw
83 -rw- 1347 Aug 30 2007 21:39:58 -04:00 plus.gif
84 -rw- 9360 Aug 30 2007 21:40:00 -04:00 Pop.raw
85 -rw- 7200 Aug 30 2007 21:40:00 -04:00 Pulse1.raw
86 -rw- 4000 Aug 30 2007 21:40:00 -04:00 Ring1.raw
87 -rw- 4000 Aug 30 2007 21:40:00 -04:00 Ring2.raw
88 -rw- 4000 Aug 30 2007 21:40:02 -04:00 Ring3.raw
89 -rw- 4000 Aug 30 2007 21:40:02 -04:00 Ring4.raw
90 -rw- 4000 Aug 30 2007 21:40:02 -04:00 Ring5.raw
91 -rw- 4000 Aug 30 2007 21:40:02 -04:00 Ring6.raw
92 -rw- 4000 Aug 30 2007 21:40:04 -04:00 Ring7.raw
93 -rw- 495 Aug 30 2007 21:40:04 -04:00 RingList.xml
94 -rw- 10800 Aug 30 2007 21:40:04 -04:00 Sax1.raw
95 -rw- 14160 Aug 30 2007 21:40:06 -04:00 Sax2.raw
96 -rw- 843 Aug 30 2007 21:40:06 -04:00 sxiconad.gif
97 -rw- 174 Aug 30 2007 21:40:06 -04:00 tab.gif
98 -rw- 2410 Aug 30 2007 21:40:06 -04:00 telephony_service.html
99 -rw- 870 Aug 30 2007 21:40:06 -04:00 uparrow.gif
100 -rw- 16080 Aug 30 2007 21:40:08 -04:00 Vibe.raw
101 -rw- 660 Aug 30 2007 21:40:08 -04:00 vlan.dat
102 -rw- 9968 Aug 30 2007 21:40:08 -04:00 xml-test.html
103 -rw- 3412 Aug 30 2007 21:40:10 -04:00 xml.template
104 -rw- 11909 Aug 30 2007 21:40:18 -04:00 UC520W-8U-4FXO-K9-factory-4.2.0.cfg
105 drw- 0 Aug 14 2009 06:03:50 -04:00 FLASH
161 drw- 0 Aug 14 2009 06:03:50 -04:00 autoattendant
165 drw- 0 Aug 14 2009 06:03:50 -04:00 bacdprompts
168 drw- 0 Aug 14 2009 06:03:48 -04:00 Desktops
187 drw- 0 Aug 14 2009 06:04:08 -04:00 PHONES
EI-UC520-1#cd Desktops
EI-UC520-1#cd 320x212x12
EI-UC520-1#dir
Directory of flash:/Desktops/320x212x12/
182 -rw- 651 Jul 28 2009 22:12:44 -04:00 List.xml
128184320 bytes total (20426752 bytes free)
EI-UC520-1#more List.xml
URL="flash:/Desktops/CiscoFountain.png"/>
URL="flash:/Desktops/NantucketFlowers.png"/>
URL="flash:/Desktops/CampusNight.png"/>
URL="flash:/Desktops/Fountain.png"/>
URL="flash:/Desktops/MorroRock.png"/>
URL="flash:/Desktops/CiscoLogo.png"/>
EI-UC520-1#un all
All possible debugging has been turned off
EI-UC520-1#term mon
EI-UC520-1#debug tftp events
TFTP Event debugging is on
EI-UC520-1#debug tftp packets
TFTP Packet debugging is on
EI-UC520-1#
Sep 3 20:14:38.760: TFTP: Server request for port 49198, socket_id 0x84D98F84 f or process 165
Sep 3 20:14:38.760: TFTP: read request from host 10.1.1.15(49198) via BVI100
Sep 3 20:14:38.760: TFTP: Looking for Desktops/320x212x12/List.xml
Sep 3 20:14:38.760: TFTP: Sending error 1 No such file
09-03-2009 02:42 PM
Oh, looks like you are missing the tftp-server commands. Can you add the following CLIs?
tftp-server flash:/Desktops/CampusNight.png
tftp-server flash:/Desktops/TN-CampusNight.png
tftp-server flash:/Desktops/CiscoFountain.png
tftp-server flash:/Desktops/TN-CiscoFountain.png
tftp-server flash:/Desktops/CiscoLogo.png
tftp-server flash:/Desktops/TN-CiscoLogo.png
tftp-server flash:/Desktops/Fountain.png
tftp-server flash:/Desktops/TN-Fountain.png
tftp-server flash:/Desktops/MorroRock.png
tftp-server flash:/Desktops/TN-MorroRock.png
tftp-server flash:/Desktops/NantucketFlowers.png
tftp-server flash:/Desktops/TN-NantucketFlowers.png
tftp-server flash:Desktops/320x212x16/List.xml
tftp-server flash:Desktops/320x212x12/List.xml
tftp-server flash:Desktops/320x216x16/List.xml
If you still run into an issue, please capture the latest running config and the debug commands.
Thanks,
Saurabh
09-03-2009 05:39 PM
Maybe I am missing something again. How do you add those commands. I have tried to enter them as you have listed however I get the following errors. I have even tried to type enable prior.
uc520#tftp-server flash:/Desktops/CampusNight.png
^
% Invalid input detected at '^' marker.
uc520#enable
uc520#tftp-server flash:/Desktops/CampusNight.png
^
% Invalid input detected at '^' marker.
Thanks,
Luke
09-03-2009 05:48 PM
These commands must be entered in configuration mode. Please type "conf t" before typing them in.
Marcos
09-03-2009 05:56 PM
Here is the result of that step:
uc520#conf t
Enter configuration commands, one per line. End with CNTL/Z.
uc520(config)#tftp-server flash:/Desktops/CampusNight.png
Warning: flash:/Desktops/CampusNight.png does not exist. Command retained.
uc520(config)#tftp-server flash:/Desktops/TN-CampusNight.png
Warning: flash:/Desktops/TN-CampusNight.png does not exist. Command retained.
uc520(config)#tftp-server flash:/Desktops/CiscoFountain.png
Warning: flash:/Desktops/CiscoFountain.png does not exist. Command retained.
uc520(config)#tftp-server flash:/Desktops/TN-CiscoFountain.png
Warning: flash:/Desktops/TN-CiscoFountain.png does not exist. Command retained.
uc520(config)#tftp-server flash:/Desktops/CiscoLogo.png
Warning: flash:/Desktops/CiscoLogo.png does not exist. Command retained.
uc520(config)#tftp-server flash:/Desktops/TN-CiscoLogo.png
Warning: flash:/Desktops/TN-CiscoLogo.png does not exist. Command retained.
uc520(config)#tftp-server flash:/Desktops/Fountain.png
Warning: flash:/Desktops/Fountain.png does not exist. Command retained.
uc520(config)#tftp-server flash:/Desktops/TN-Fountain.png
Warning: flash:/Desktops/TN-Fountain.png does not exist. Command retained.
uc520(config)#tftp-server flash:/Desktops/MorroRock.png
Warning: flash:/Desktops/MorroRock.png does not exist. Command retained.
uc520(config)#tftp-server flash:/Desktops/TN-MorroRock.png
Warning: flash:/Desktops/TN-MorroRock.png does not exist. Command retained.
uc520(config)#tftp-server flash:/Desktops/NantucketFlowers.png
Warning: flash:/Desktops/NantucketFlowers.png does not exist. Command retained.
uc520(config)#tftp-server flash:/Desktops/TN-NantucketFlowers.png
Warning: flash:/Desktops/TN-NantucketFlowers.png does not exist. Command retained.
uc520(config)#tftp-server flash:Desktops/320x212x16/List.xml
uc520(config)#tftp-server flash:Desktops/320x212x12/List.xml
uc520(config)#tftp-server flash:Desktops/320x216x16/List.xml^Z
uc520#
Did I enter those Commands correctly?
09-03-2009 06:27 PM
Hi Luke,
You don't have the required files. These are bundled in the Software Pack, can you copy them to the flash?You can download the software pack from the page below - https://supportforums.cisco.com/docs/DOC-9829
Thanks,
Saurabh
03-21-2013 12:58 AM
Sorry to ask you this way!
Well i am also having the same problem regarding background customization. In my case ip phone 7975g is not downloading the image from cme 8.6. In the menu there are 3 options (1. defaulf and 2 and 3 added by me). In the flash:Desktops/320x216x16 all the files are there but its not downloading from cme.Here are the configurations
LIST.XML is as
URL="TFTP:Desktops/320x216x16/logo1.png"/>
URL="TFTP:Desktops/320x216x16/CampusNight.png"/>
and tftp binding is as
CME−CUE(config)#tftp−server flash:Desktops/320x216x16/TN−logo1.png
CME−CUE(config)#tftp−server flash:Desktops/320x216x16/logo1.png
CME−CUE(config)#tftp−server flash:Desktops/320x216x16/List.xml
CME−CUE(config)#tftp−server flash:Desktops/320x216x16/TN−CampusNight.png
CME−CUE(config)#tftp−server flash:Desktops/320x216x16/CampusNight.png
when i give debug tftp event and reset the phone nothing happened there, even in the ip phone background menu my added thumbnail is completely white. So guide me to solve this problem and also tell me do i need to upgrade firmware of ip phone?
thanks in advance
09-03-2009 06:50 PM
Saurabh,
Am I able to use the CLI to do that? When I download UC520-7.0.3.zip and extract the files from the download where do I extract the files to? my desktop? Then do I use the copy tftp-server command? Can you provide a sample of how it would look.
Thanks,
09-03-2009 07:15 PM
You can extract the CME-Support-Files-7.0.3.tar to your desktop. Make sure that you are running a tftp server on your desktop. You can then execute the following CLI (in the exec mode):
archive tar /xtract tftp://192.168.10.11/CME-Support-Files-7.0.3.tar flash:
where, 192.168.10.11 is the IP address of the tftp-server (your PC if you have tftp-server installed on your PC).
The above will install all the required background image and ringer files in the flash.
HTH,
Saurabh
09-04-2009 12:10 AM
Hi Luke,
Here is a brief way to do it:
Local Upload:
Download a TFTP program such as http://support.3com.com/software/3cdv2r10.zip
If it is from a remote location, you dont have many options unless you can use the Cisco VPN client and can VPN into the system, this way you act as though you are there locally infront of the system.
This should be fairly straight forward, make sure you use the files that are in the 7.0.3 or 7.1.1 file packs, they are the latest and are in a structured file format, some people just slap them directly on teh flash drive, but i can tell you that this is a BAD way to do it, its also lazy and it creates more problems then it is worth it.
Good Luck.
Cheers,
David.
09-04-2009 05:03 AM
09-04-2009 05:28 AM
Hi Luke,
Can you capture the debugs again?
-Saurabh
09-04-2009 05:38 AM
Here are the debug events:
EI-UC520-1#un all
All possible debugging has been turned off
EI-UC520-1#term mon
EI-UC520-1#debug tftp events
TFTP Event debugging is on
EI-UC520-1#debug tftp packets
TFTP Packet debugging is on
EI-UC520-1#
Sep 4 12:51:18.516: TFTP: Server request for port 49159, socket_id 0x8618B5AC for process 165
Sep 4 12:51:18.516: TFTP: read request from host 10.1.1.11(49159) via BVI100
Sep 4 12:51:18.516: TFTP: Looking for Desktops/320x212x12/List.xml
Sep 4 12:51:18.516: TFTP: Sending error 1 No such file
Thanks
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