CM 4.1(3) upgrading to CUCM 7.0 - New Hardware

Answered Question
Sep 3rd, 2009

Hello,

Just a quick question: Could someone point me in the right direction for some documentation on upgrading from CallManager 4.1(3) to CUCM 7.0 on new hardware?

We presently have 2 CM servers, one publisher, one subscriber, and will be moving to 3 servers.

What is the most appropriate configuration for these? 1 Publisher, 1 Subscriber, 1 TFTP?

Also is there documentation for migrating the database to the new platform?

Any assistance would be appreciated!

I have this problem too.
0 votes
Correct Answer by Rob Huffman about 4 years 7 months ago

Hey Rob,

That is most correct my friend :) Just make sure the "spares" have been configured and you should be good to go!

Cheers!

Rob

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Rob Huffman Thu, 09/03/2009 - 08:36

Hi Rob,

Here is some related info, with a couple of the common things that seem to "bite" people who are performing this upgrade. I'm sure some of our other NetPro friends will weigh in here;

Upgrading to Cisco Unified Communications Manager Release 7.0(1) from Cisco Unified Communications Manager 4.x Releases

http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/upgrade/7_0_1/upgrd701.html#wp146569

Gathering Information for an Installation

http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/upgrade/7_0_1/upgrd701.html#wp146569

Obtaining Software Feature Licenses

You must obtain a software feature license after the upgrade from Cisco Unified CallManager 4.x releases. A software feature license activates features on your system for the specified license version.

Use this procedure to obtain a software feature license:

Procedure

--------------------------------------------------------------------------------

Step 1 Navigate to the License Registration web tool at http://www.cisco.com/go/license.

Step 2 Enter the Product Authorization Key (PAK) that you received with your Cisco Unified Communications Manager upgrade.

Step 3 Click Submit.

Step 4 Follow the system prompts. You must enter the MAC address of the Ethernet 0 NIC of the first node of the Cisco Unified Communications Manager cluster. You must also enter a valid e-mail address. The system sends the license file to you via e-mail using the e-mail address that you provided.

Step 5 You must upload the software license file to the server with the matching MAC address that you provided in Step 4. See the "Uploading a License File" section.

Step 6 After uploading the license file, you must obtain and upload license files for existing nodes and devices

http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/upgrade/7_0_1/upgrd701.html#wp172620

Data Migration Assistant User Guide Release 7.0(1a)

http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/dma/7_0_1/dmaug701a.html

Migrating from Cisco CallManager 4.0(x) to 7.0(x)

When you migrate from Cisco CallManager version 4.0(x) to 7.0(x), the licenses that are required for existing phones and existing Cisco CallManager nodes is calculated and an intermediate file (XML file) that contains these license counts will be generated during the Cisco CallManager migration process. These licenses are given free of cost because you are already using these phones for Cisco CallManager version 4.x. If you are provisioning new phones and nodes after migrating to Cisco CallManager 7.0(x), you need to paste the intermediate license file in the License Registration window on CCO.

Use the following procedure to register existing licenses and request for new licenses.

--------------------------------------------------------------------------------

Step 1 In Cisco CallManager Administration, choose System > Licensing > License File Upload.

The License File Upload window displays.

Step 2 Click View File. A pop-up window displays that has the license information for existing phones and nodes. Copy this information. To copy the contents on this windrow, you can use Ctrl-A (Select All) and Ctrl-C (Copy).

Step 3 On the License Registration window of CCO website, in the text box provided, paste the file contents using Ctrl-V.

Step 4 You must enter the MAC address of the Cisco CallManager server that you are requesting the licenses for, and a valid E-mail Id.

Step 5 To obtain the actual license file, click Submit. A license file is generated.

Step 6 You must upload the license file to the server with the matching MAC address that you provided in Step 4. See the "Uploading a License file" section in the Cisco CallManager Administration Guide. This node takes on the functionality of the license manager.

...continued on next page

Rob Huffman Thu, 09/03/2009 - 08:37

...from previous page

Go here;

https://tools.cisco.com/SWIFT/Licensing/PrivateRegistrationServlet

Licenses Not Requiring a PAK

If you do not have a Product Authorization Key (PAK), please click here for available licenses. (use the please click here link)

Available licenses include Evaluation/Demo Licenses, Cisco ASA 3DES/AES, PIX Firewall 3DES/AES and DES Encryption, Cisco Services for IPS, and Cisco Unified Communications Manager Version Upgrade licenses.

Go to;

Voice Products

Then select;

Cisco Unified Communications Manager Device Upgrade License

Here is an overview of the previous info;

Watch out for the note detailed in Step #2 below;

Step 1 After you complete the Cisco Unified Communications Manager upgrade process, navigate to Cisco Unified CallManager Administration and choose System > Licensing > License File Upload.

The License File Upload window displays.

Step 2 Choose the license XML file from the Existing Files drop-down list, and click View File. The window refreshes and displays the information for the selected license. Copy all of the information in this file except the HTML tags. To copy the contents on this window, choose the appropriate text and choose Ctrl-C (Copy).

Step 3 Navigate to the License Registration web tool at https://tools.cisco.com/SWIFT/Licensing/PrivateRegistrationServlet

Step 4 Enter the MAC address of the Ethernet 0 NIC of the first node of the Cisco Unified Communications Manager cluster.

Step 5 In the text box that is provided, paste the license file contents that you copied in Step 2 by using the appropriate keyboard shortcuts, such as Ctrl-V.

Step 6 Enter a valid e-mail address and click Continue. A license file generates.

The system sends the license file to you via e-mail using the e-mail address that you provided.

Step 7 You must upload the license file to the server with the matching MAC address that you provided in Step 4. See the "Uploading a License File" section.

Step 8 You can obtain licenses for new devices that you are adding to the upgraded system, if your system requires additional device license units.

http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/upgrade/6_1_2/upgrd612.html#wp1495

Have a look at this great tip from Jason;

"when you capture the xml file for the DLUS etc after the upgrade so that you can post it on Cisco's web site, it might be wrapped in HTML. ie the first line and the last line are html, and the license utility will reject it. Remove the first and last line to resolve this."

Here are some other excellent references;

System Installation and Upgrade Manual for IP Telephony Enterprise and Midmarket

http://www.cisco.com/en/US/docs/voice_ip_comm/uc_system/UC7.0.1/ipt_system_inst_upg/suimt701.pdf

Cisco Unified Communications System Documentation

http://www.cisco.com/en/US/docs/voice_ip_comm/uc_system/unified/communications/system/ucstart.htm#Cisco_Unified_Communications_System

Cisco Unified Communications Compatibility Tool

http://tools.cisco.com/ITDIT/vtgsca/VTGServlet

Hope this helps! And best of luck!

Rob

rcoote5902_2 Fri, 09/04/2009 - 11:37

Rob and Java - thank you both for the helpful information. As we progress I am sure I will have some more questions but this will be a great starting point.

Cheers!

Rob

rcoote5902_2 Tue, 09/08/2009 - 12:35

One additional question regarding the licensing.

How does the change in licensing impact existing phone inventory sitting on a shelf? These were purchased under the 4.1(3) system with a license, so would these have to be manually added somehow if/when they are registered with CUCM?

Rob Huffman Tue, 09/08/2009 - 12:54

Hi Rob,

Make sure your spare phones are in the Database and they will be migrated so you can receive the DLU's for them :)

Cheers!

Rob

rcoote5902_2 Tue, 09/08/2009 - 18:09

Thanks Rob,

So they just need to be configured in the database, not registered with the CM? ie: not plugged in to the network?

I wouldn't have enough desk space for that many phones. :)

Rob

Correct Answer
Rob Huffman Wed, 09/09/2009 - 04:25

Hey Rob,

That is most correct my friend :) Just make sure the "spares" have been configured and you should be good to go!

Cheers!

Rob

rcoote5902_2 Wed, 09/09/2009 - 08:32

Thanks again for your assistance. I just plugged in our spare phones - about 45 of them, ugh, and the DMA tool is running. Crossing fingers....

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Posted September 3, 2009 at 8:20 AM
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