MoH on queue

Unanswered Question
Sep 3rd, 2009

Hello, I changed the MoH on CUCMBE with a custom file and it works fine for regular calls.I need the same file to play when callers are on the UCCX queue. i loaded the file on the prompt management ,in my script i have a queue hold prompt and i specify that as well with no luck. any idea on how to change the default MoH when the call is on queue?


I have this problem too.
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arcaidy76 Thu, 09/03/2009 - 11:19

Did you refresh the script and application after uploading the new script? If you do a reactive debug do you see it hitting the prompt you are trying to play?

Marco Villani Thu, 09/03/2009 - 12:01

Yes I did, and the script plays fine, just when the call is in the queue the default cisco MoH plays instead of the new one.


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