Voicemail Message class is not being maintained after forward

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Sep 4th, 2009
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I am using Cisco Unity 4.X with exchange 2003 in a fully unified messaging configuration. When some users forward voicemails through outlook the message class is not maintained. IE it is changed somehow from IMP.note.voice.unity to IMP.note

Does anyone know what causes this issue?

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Ginger Dillon Fri, 09/04/2009 - 11:08
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Hi -

Try testing from Outlook and select the Forward with Voice option. This opens up a forwarded message with the original attached and provides the Media Master. Make sure ViewMail for Outlook plugin is installed on user's desktop. Record an intro to the message or not. This will maintain the message class setting.


afischer1 Fri, 09/04/2009 - 11:12
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Hello Ginger

The issue only occurs for certain users, most people can forward voicemails without issue. They dont forward messages with voice. Do you know what would cause some messages to lose the IPM.NOTE.VOICE.UNITY class, but not all?


Ginger Dillon Fri, 09/04/2009 - 11:48
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Hi -

For the users with the problem, if they have ViewMail for Outlook installed, check to see if the plugin has become disabled. For Outlook 2003, go to Help about Outlook and click the Disabled button. If ViewMail shows up here, re-enable it. It can also help to close, reopen Outlook. Do you have a mixed Outlook environment, meaning Outlook 2003 and 2007? If any Outlook 2007 users, the Disabled Items is on the Outlook Tools bar, I believe. Could you have one of the users try using the Forward with voice option to see if that works OK?

Thanks, Ginger

afischer1 Fri, 09/04/2009 - 12:04
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Hello Ginger

I just had the user check and viewmail is enabled, and i also had them forward me a voicemail using the "forward with voice" and i received both with just the IPM.NOTE class.

Unfourtunly that wasnt the cause. It appears some other people have had the same issue and there hasnt been a solution.


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