Cisco Unity 4.0 Build 4.0(5) reporting tool

Unanswered Question
Sep 4th, 2009

I setup a call handler greeting for our mainline. It gives people the option to hit the number of what department they want. Is there a way to tell what number gets hit the most. Some type of log file or anything? Thanks

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Rob Huffman Fri, 09/04/2009 - 09:33

Hi Chris,


Have you looked at;


System > Call Handler Traffic

report from the Cisco Unity Administrator.



Cheers!

Rob

Rob Huffman Fri, 09/04/2009 - 09:55

Hi Chris,


No worries.


Unity Administration > Reports > System Reports > Call Handler Traffic


Hope this helps!

Rob

Chris Alvarado Fri, 09/04/2009 - 09:59

Thank You! your awesome. Real quick. Where the heck is the report haha? It said successfully queued.

Rob Huffman Fri, 09/04/2009 - 10:10

Hi Chris,


You are most welcome! The reports should be in;


\\server\CommServer\Reports


Cheers!

Rob

Chris Alvarado Fri, 09/04/2009 - 10:59

Thanks again all is working. However I have had this call handler in place for almost a year now, but it only seems to be giving me a report for the last month. i changed the parameters too.

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