Cisco Unity 4.0 Build 4.0(5) reporting tool

Chris Alvarado · ‎09-04-2009

I setup a call handler greeting for our mainline. It gives people the option to hit the number of what department they want. Is there a way to tell what number gets hit the most. Some type of log file or anything? Thanks

Rob Huffman · ‎09-04-2009

Hi Chris,

Have you looked at;

System > Call Handler Traffic

report from the Cisco Unity Administrator.

Cheers!

Rob

Chris Alvarado · ‎09-04-2009

where is that exactly? I can not find it...

Rob Huffman · ‎09-04-2009

Hi Chris,

No worries.

Unity Administration > Reports > System Reports > Call Handler Traffic

Hope this helps!

Rob

Chris Alvarado · ‎09-04-2009

Thank You! your awesome. Real quick. Where the heck is the report haha? It said successfully queued.

Rob Huffman · ‎09-04-2009

Hi Chris,

You are most welcome! The reports should be in;

\\server\CommServer\Reports

Cheers!

Rob

Chris Alvarado · ‎09-04-2009

Thanks again all is working. However I have had this call handler in place for almost a year now, but it only seems to be giving me a report for the last month. i changed the parameters too.