09-04-2009 09:27 AM - edited 03-18-2019 11:38 PM
I setup a call handler greeting for our mainline. It gives people the option to hit the number of what department they want. Is there a way to tell what number gets hit the most. Some type of log file or anything? Thanks
09-04-2009 09:33 AM
Hi Chris,
Have you looked at;
System > Call Handler Traffic
report from the Cisco Unity Administrator.
Cheers!
Rob
09-04-2009 09:44 AM
where is that exactly? I can not find it...
09-04-2009 09:55 AM
Hi Chris,
No worries.
Unity Administration > Reports > System Reports > Call Handler Traffic
Hope this helps!
Rob
09-04-2009 09:59 AM
Thank You! your awesome. Real quick. Where the heck is the report haha? It said successfully queued.
09-04-2009 10:10 AM
Hi Chris,
You are most welcome! The reports should be in;
\\server\CommServer\Reports
Cheers!
Rob
09-04-2009 10:59 AM
Thanks again all is working. However I have had this call handler in place for almost a year now, but it only seems to be giving me a report for the last month. i changed the parameters too.
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