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Cisco Unity 4.0 Build 4.0(5) reporting tool

Chris Alvarado
Level 1
Level 1

I setup a call handler greeting for our mainline. It gives people the option to hit the number of what department they want. Is there a way to tell what number gets hit the most. Some type of log file or anything? Thanks

6 Replies 6

Rob Huffman
Hall of Fame
Hall of Fame

Hi Chris,

Have you looked at;

System > Call Handler Traffic

report from the Cisco Unity Administrator.

Cheers!

Rob

where is that exactly? I can not find it...

Hi Chris,

No worries.

Unity Administration > Reports > System Reports > Call Handler Traffic

Hope this helps!

Rob

Thank You! your awesome. Real quick. Where the heck is the report haha? It said successfully queued.

Hi Chris,

You are most welcome! The reports should be in;

\\server\CommServer\Reports

Cheers!

Rob

Thanks again all is working. However I have had this call handler in place for almost a year now, but it only seems to be giving me a report for the last month. i changed the parameters too.

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