- Silver, 250 points or more
For some reason, it seems like directory handlers in Connection 7 behave differently depending on whether it's speech enabled or not. I find it odd that if a directory handler is speech enabled, it will announce the user's recorded name (and department if there multiple matches) but if it is not voice enabled it uses a TTS translation of the display name.
This will be hard to explain to managment/clients.
Am I missing something?
That sounds like a bug that's been fixed in the 7.1 and 7.0 (in an ES) line - the name presentation for TUI (not restricted to just the name lookup handler I don't think) was using the TTS of the display name even if a recorded name exists.
It's fixed in 7.1(2)ES12 and 7.1(3) and later.
The bug I'm thinking of is CSCta86538