I am experiencing some problems with a new setup (CUCM 7.0.2 / CUPS 7.0.3).
On previous same setups (CUCM 7.0.2 & CUPS 7.0.2) everything went well. Desk phone & Soft phone service on UPC working without any problem. On this new setup we only manage to work Desk phone control. Unfortunately the Soft phone is not even shown on the phone mode list. When I try to troubleshoot the issue with Server Health tool I see that the Soft Phone is trying to connect using TCP and port 2748 instead of UDP 5060. The line ID is correct.
Is there a way that I can change this? I really need your help on this matter.
Is there any bug with CUPS 7.0.3?
Yes you can. Go to CUPS Admin > System > Topology. Change the server name there.
May I ask what is the user ID? If there's any non-alphabet non-numeric characters in the user ID, you're hitting a bug on 7.0.3. CUPS 7.0.3 won't allow such a user ID to get SoftPhone. Please upgrade to 7.0.4.