Disable message speed setting in Unity 7

Answered Question
Sep 5th, 2009

Anyone know how to disable the user from adjusting or saving the message play back speed in Unity 7? I know I can do it in Unity Connection, but haven't found where to do it in Unity. thanks

I have this problem too.
0 votes
Correct Answer by Rob Huffman about 4 years 7 months ago

Hi Charles,

Not at this time :(

CSCsz93254 Bug Details

Provide a way to disable sticky playback speed keys

Symptom:

Unity 7.0.2 message and prompt playback speed seems to be randomly faster or slower than expected. This is most commonly reported by users of a shared mailbox.

Conditions:

Unity 7.0.2 introduces a new sticky key feature for Playback Speed. This behavior is not desirable for all users. Following is a link to the release notes describing this new feature.

Playback Speed Adjustments Are Saved Across Sessions

http://www.cisco.com/en/US/docs/voice_ip_comm/unity/7x/release/notes/702cur??elnotes.html#wp62222??

Workaround:

There is no workaround.

Further Problem Description:

It is important to note, this is the designed behavior of Unity 7.0.2. However, this behavior is not desirable for all users. This bug documents a feature enhancement which will allow Unity 7.0.2 to behave similar to Unity 5.0.

Status

Open

Severity

6 - enhancement

Last Modified

In Last 3 Days

Product

Cisco Unity Unified Messaging

Technology

1st Found-In

7.0(2)

Fixed-In

8.0(0.200)

Playback Speed Adjustments Are Saved Across Sessions

Subscribers can use key presses to speed up or slow down both message and prompt playback by phone. The new speed setting is saved, so that when they next call in, the same speed settings will be used.

Subscribers can use the message playback speed adjustment key presses at any time during message playback. For example, subscribers who use the Standard Conversation or Optional Conversation 1 can press 4 to decrease prompt or message playback speed and press 6 to increase prompt or message playback speed. Cisco Unity adjusts either the prompt playback speed or the message playback speed depending on the phase of playback at the time the key is pressed: when pressed during the message header or footer, Cisco Unity adjusts the prompt playback speed; during the message body, Cisco Unity adjusts the message playback speed.

Subscribers who are assigned to one of the three Custom Keypad Mapping conversations can also use global key commands for increasing and decreasing prompt playback speed from anywhere in the conversation where a prompt is heard (or for changing message playback speed, if pressed during the message header, body, or footer). By default, 99 is assigned to the Increase Speed and Save action, and 97 is assigned to the Decrease Speed and Save action; you can configure the key maps for these actions on the Globals tab in the Custom Keypad Mapping tool.

In previous versions of Cisco Unity, subscribers could use defined key presses during message playback to speed up or slow down playback for each message individually; the change did not affect the playback speed of other messages. No key presses were available for adjusting prompt playback speed by phone.

http://www.cisco.com/en/US/docs/voice_ip_comm/unity/7x/release/notes/702curelnotes.html#wp62222

Hope this helps!

Rob

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Average Rating: 5 (2 ratings)
Correct Answer
Rob Huffman Sat, 09/05/2009 - 11:52

Hi Charles,

Not at this time :(

CSCsz93254 Bug Details

Provide a way to disable sticky playback speed keys

Symptom:

Unity 7.0.2 message and prompt playback speed seems to be randomly faster or slower than expected. This is most commonly reported by users of a shared mailbox.

Conditions:

Unity 7.0.2 introduces a new sticky key feature for Playback Speed. This behavior is not desirable for all users. Following is a link to the release notes describing this new feature.

Playback Speed Adjustments Are Saved Across Sessions

http://www.cisco.com/en/US/docs/voice_ip_comm/unity/7x/release/notes/702cur??elnotes.html#wp62222??

Workaround:

There is no workaround.

Further Problem Description:

It is important to note, this is the designed behavior of Unity 7.0.2. However, this behavior is not desirable for all users. This bug documents a feature enhancement which will allow Unity 7.0.2 to behave similar to Unity 5.0.

Status

Open

Severity

6 - enhancement

Last Modified

In Last 3 Days

Product

Cisco Unity Unified Messaging

Technology

1st Found-In

7.0(2)

Fixed-In

8.0(0.200)

Playback Speed Adjustments Are Saved Across Sessions

Subscribers can use key presses to speed up or slow down both message and prompt playback by phone. The new speed setting is saved, so that when they next call in, the same speed settings will be used.

Subscribers can use the message playback speed adjustment key presses at any time during message playback. For example, subscribers who use the Standard Conversation or Optional Conversation 1 can press 4 to decrease prompt or message playback speed and press 6 to increase prompt or message playback speed. Cisco Unity adjusts either the prompt playback speed or the message playback speed depending on the phase of playback at the time the key is pressed: when pressed during the message header or footer, Cisco Unity adjusts the prompt playback speed; during the message body, Cisco Unity adjusts the message playback speed.

Subscribers who are assigned to one of the three Custom Keypad Mapping conversations can also use global key commands for increasing and decreasing prompt playback speed from anywhere in the conversation where a prompt is heard (or for changing message playback speed, if pressed during the message header, body, or footer). By default, 99 is assigned to the Increase Speed and Save action, and 97 is assigned to the Decrease Speed and Save action; you can configure the key maps for these actions on the Globals tab in the Custom Keypad Mapping tool.

In previous versions of Cisco Unity, subscribers could use defined key presses during message playback to speed up or slow down playback for each message individually; the change did not affect the playback speed of other messages. No key presses were available for adjusting prompt playback speed by phone.

http://www.cisco.com/en/US/docs/voice_ip_comm/unity/7x/release/notes/702curelnotes.html#wp62222

Hope this helps!

Rob

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