09-07-2009 08:48 AM
I have 4 6509s that I created a customized group for. Two of them became members of the group and the other two did not. The two that did not do not appear in the selection list to add them manually.
All devices are in DFM.
Any thoughts?
09-07-2009 10:37 AM
What version of DFM? In what application did you created the group? What was the ruleset? What is different between the two switches that were added automatically, and the two that were not?
09-07-2009 10:44 AM
DFM 3.2.0. The group was created in DFM -> Other Configurations -> Group Administration -> Customizable Groups using the Customizable Group 1.
Group Name: Customizable Group 1
Parent Group: /DFM@nycb-ciscowks01/User Defined Groups/Customizable Groups
Type: Device
Description: 65xx Switches
Membership Update: Automatic
Created By: System : Wed 15-Feb-2006 13:53:25 ACT
Last Modified By: admin : Wed 02-Sep-2009 12:49:55 ACT
Rules: Device.Model equals "6506" OR
Device.Model equals "6509" OR
Device.Model equals "6006"
Visibility Scope: Public
The two switches that cannot be seen were not defined in the system prior to creating the Group. I have tried to go back and add them but they do not show up to even add them in.
Thanks for the response.
09-07-2009 10:47 AM
Go to DFM > Configuration > Polling and Thresholds > Setting Priorities, and adjust the Device Group priorities. Save them, then adjust them back, and save again. Then apply the changes. The new devices should show up provided they are in a Known state within DFM.
09-07-2009 10:50 AM
I had the Customizable Group 1 at the top already. Are you stating to move it down - save it - move it back up - save it again. Do I need to apply changes after each save?
Thansk
09-07-2009 10:54 AM
Yes, move it, save, move it back, save, then apply.
09-07-2009 11:00 AM
I followed the procedure but the devices still did not appear in the Customizable Group 1. I went back through the list of devices to add it manually and these two are just not in there.
In DFM -> Device Details -> All Known Devices in Inventory Services..these two 6509s are listed.
Any other suggestions?
09-07-2009 11:05 AM
I saw this once before in DFM 3.2. Try restarting CiscoWorks Daemon Manager so that DFMOGSServer and PTMServer can resync.
09-07-2009 11:13 AM
I tried performing a net stop "crmdmgtd" as well as rebooting multiple times. I also tried deleting the device from DFM and re-adding it but still no luck.
What would cause the device not to appear in the list to add them manually? I would expect that all devices be visible base on the parent rules.
09-07-2009 11:39 AM
If the devices are Known in DFM, then there is nothing that should keep them from appearing in either the matching devices or objects from parent panes. There may be some errors in the DFMOGSServer.log.
09-07-2009 11:51 AM
There are errors in the log file although I do not know what they mean.
Any error in particular that should stand out?
09-07-2009 11:52 AM
Post the DFMOGSServer.log and DFMOGSClient.log.
09-07-2009 12:16 PM
09-07-2009 12:23 PM
Okay, something has gone very wrong in the OGS database tables. You can try to recover this by shutting down DFMOGSServer, then running:
NMSROOT/bin/perl NMSROOT/MDC/tomcat/webapps/triveni/WEB-INF/classes/rmkilnerogstable.pl
Then restart Daemon Manager. You will lose all DFM customizable groups, so they will need to be redefined. You can shutdown DFMOGSServer with:
pdterm DFMOGSServer
If this does not work, you will need to contact TAC to remove the database tables directly from the database.
09-07-2009 12:27 PM
Will this remove all DFM custimizable groups from Interface Groups, Access Port Groups and Trukn Port Groups as well?
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