Upgrade of license for Unity

Unanswered Question
rob.huffman Mon, 09/07/2009 - 17:01

Hi Andres,

Obtaining Cisco Unity License Files

License files, which enable the features purchased by the customer, are required for installing Cisco Unity software, for some upgrades, and for adding or changing licensed features. You obtain the license files by completing registration information on Cisco.com.

Shortly after registration, Cisco e-mails the license files. The e-mail from Cisco contains instructions on how to save and store the files.

Note If the system is configured for failover, you install the license files only on the primary server.

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The following information is required during registration:

•The MAC address (physical address) for the network interface card (NIC) in the Cisco Unity server.

•The product authorization key (PAK), which appears on the sticker located on the front of the sleeve for Cisco Unity DVD 1 or CD 1.

Do the following two procedures in the order listed.

To Get the MAC Address of the Cisco Unity Server

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Step 1 On the Cisco Unity server, on the Windows Start menu, click Programs > Accessories > Command Prompt.

Step 2 In the Command Prompt window, enter ipconfig /all, and press Enter.

Step 3 Write down the value of Physical Address, excluding the hyphens, or save it to a file that you can access during online registration. (For example, if the physical address is 00-A1-B2-C3-D4-E5, record 00A1B2C3D4E5.)

If the server contains more than one NIC, one value will appear for each NIC. Write down the value for the NIC that you will use to connect the Cisco Unity server to the network.

Step 4 Close the Command Prompt window.

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To Register and Obtain the License Files

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Step 1 Browse to the applicable registration site (URLs are case sensitive):

Registered user on Cisco.com http://www.cisco.com/go/license

Not a registered user on Cisco.com http://www.cisco.com/go/license/public

Step 2 Enter the PAK or software serial number, and click Submit.

Step 3 Follow the on-screen prompts.

Step 4 Shortly after registration, you will receive an e-mail with the Cisco Unity license files.

http://www.cisco.com/en/US/docs/voice_ip_comm/unity/42/upgrade/guide/ex/ru_040.html#wp1104636

....continued on next page

rob.huffman Mon, 09/07/2009 - 17:03

....from previous page

To Run the License File Wizard to Add User Licenses

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Step 1 On the Cisco Unity server, log on to Windows by using the Cisco Unity installation account.

Step 2 Double-click the Cisco Unity Tools Depot icon on the desktop.

Step 3 Under Administration Tools, double-click License File Install Wizard.

Step 4 On the Welcome screen, click Next.

Step 5 Click Add.

Step 6 Insert the Cisco Unity license file disk, if applicable.

(When Cisco Unity was registered on Cisco.com, Cisco replied with an e-mail containing attached files with the licenses for Cisco Unity features. The instructions in the e-mail directed that the attached files be saved.)

Step 7 Browse to drive A or to the location where the license files are stored.

Step 8 Double-click the license file to add it to the License Files list.

If prompted, click Yes to copy the license file to the local system.

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Caution License files are used cumulatively. Do not remove files from the License Files list, or the licenses provided by those files will be deactivated.

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Step 9 If you are adding more than one license file, click Add, and repeat Step 7 and Step 8 for each license file.

Step 10 Click Next.

Step 11 In the Licenses list, confirm that the license information is correct.

Step 12 Click Next.

Step 13 Click Finish.

Step 14 Close the Cisco Unity Tools Depot window.

Step 15 Restart the Cisco Unity server.

Hope this helps!

Rob

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