A client had voip monitoring working in a remote site with 5 agent.
The client decided to move the voip monitoring to the central site...but now is does not work.. a file of 1 KB is just generating...I don't know why
Now the client wants to monitoring without voip monitoring.. is it possible??
I have been looking info about these issues, the 1KB file generating and how to configure IPCC for monitoring without voip monitoring.