pmontsinger Tue, 09/08/2009 - 08:25
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Wrap up data is stored, as text, in the Termination_Call_Detail table in the WrapUpData field. Reporting on it is a pain as you need to build a separate repository and extract process as running reports against TCD during production hours is not advisable.

Wrap code definitions are stored in the registry and not anywhere in the database.


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