Im trying to find a solution for my customer for days but somehow it seem impossible for me to do this easy task.
System is a CME 7.1 and CUE 7.0.3
You all will know the aa.aef script which comes with the installation. There is a part I'm very interested in. You dial 1 (for dial an extension) and then enter the extension followed by #. The system then transferes the call to the correct extension. So far so good. If I now do the same and enter an invalid extension the system tells me so and if I do it 3 times in a row, it tells me that it is sorry that I'm "to retarded to dial correctly" and transfers me to the operator. This is perfect.
Unfortunately I don't need the menue and nearly everything else from this script. So I was hoping I can customize it to fit my needs. Impossible...
So next thing. There is a downloadable (form the Cisco website) script that also comes with the script editor. It is named aa_sample1.aef script. Sure you guys know this file as well. I was hoping that it does exactly the same like the aa.aef script. Unfortunately it doesn't. It looks the same and the menue is the same and everything, but exactly the part where I dial an invalid extension doesn't work like I want.
To be more specific on that: I didn't change anything in this aa_sample1.aef script except for the operators extension. The rest is original. So if I use this one and dial an invalid extension, the system tells me that it is calling extension xxxx and then there is silence. After about 30 seconds of silence the call is disconnected.
So. Since there are no changes made neither on the aa.aef nor on the aa_sample.aef there must be a difference between the two.
My question there:
Has anyone of you an idea how I can configure this script to check if the extension is valid?
Additionally: Has anyone the original aa.aef file and can make it available so that I can open it in the script editor?
I hope anyone can help me with that, allthough I'm pretty sure that the solution will be some simple change followed by a big "ahaaa" from me ;-)