UCM Silent Call Monitoring feature

Unanswered Question
Sep 8th, 2009
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Hi


My client wants to be able to use silent call monitoring feature of UCM as described on in the UCM documentation:


http://www-search.cisco.com/en/US/docs/voice_ip_comm/cucm/admin/6_0_1/ccmfeat/fsmr.html#wp1050066


This is NOT for contact center solution.


The document mentions desktop monitoring application on page 2.


Is there a 'Cisco' desktop monitoring application that I can download or is this referring to a third party application?

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