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UCM Silent Call Monitoring feature

gsidhu
Level 3
Level 3

‎09-08-2009 07:42 AM - edited ‎03-15-2019 07:41 PM

Hi

My client wants to be able to use silent call monitoring feature of UCM as described on in the UCM documentation:

http://www-search.cisco.com/en/US/docs/voice_ip_comm/cucm/admin/6_0_1/ccmfeat/fsmr.html#wp1050066

This is NOT for contact center solution.

The document mentions desktop monitoring application on page 2.

Is there a 'Cisco' desktop monitoring application that I can download or is this referring to a third party application?

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htluo
Level 9
Level 9

‎09-08-2009 07:47 AM

This is referring to 3rd-party.

Michael

http://htluo.blogspot.com

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gsidhu
Level 3
Level 3
In response to htluo

‎09-08-2009 07:52 AM

Thanks Michael

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