Skills Grid Display

Unanswered Question
Sep 8th, 2009
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I am using Express 7.0

Is there a way to show in grid format all the agents Name, what skills they have and what level they have been given for that skill. Currently you have to go into each agent individually. supervisors want a quick overview page

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Jonathan Schulenberg Tue, 09/08/2009 - 10:11
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There is no method to see this within the /appadmin interface. You can build a custom HR report that does this; or, break out a spreadsheet and document it out for them manually.

There is some limited information available by clicking on a CSQ or Skill and choosing the "Open Printable Report..." link but this won't get you all the way there.


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