Probelm with Campus Manger 5.2

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Sep 8th, 2009
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Recently upgraded to LMS 3.2 and Campus Manger 5.2. Since the upgrade Data Collection doesn't seem to work. The schedule is in place and I've tried manually forcing it to start with no luck. The user tracking seems to be working normally. Any ideas? Is there a process that needs to be restarted?

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Joe Clarke Tue, 09/08/2009 - 10:53
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What do you mean it's not working? Exactly what problems or errors are you seeing?

jms112080 Tue, 09/08/2009 - 11:00
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It doesn't run, the last collection was four days ago. When I try to manually start a collection it gives the message that it is going to start and never leaves "idle".

Joe Clarke Tue, 09/08/2009 - 11:07
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Post the ani.log and ANIServer.log.

jms112080 Fri, 09/18/2009 - 05:06
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I completely uninstalled the entire Ciscoworks suite and re-installed LMS 3.2 with all the modules. Same issue, the initial data collection ran and it hasn't worked since. Were you able to see anything in the log files?

Joe Clarke Fri, 09/18/2009 - 08:14
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Sorry, I missed this post. There appears to be a problem with the ANI database. When you did the reinstall, did you restore from backup? If so, try reinitializing the ANI database:


NMSROOT/bin/perl NMSROOT/bin/dbRestoreOrig.pl dsn=ani dmprefix=ANI

jms112080 Fri, 09/18/2009 - 08:16
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I did not restore from backup, started with a clean database.

Joe Clarke Fri, 09/18/2009 - 08:19
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Then reproduce the problem, and post the new logs along with the output of pdshow.

Joe Clarke Fri, 09/18/2009 - 08:49
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How are you starting Data Collection?

jms112080 Fri, 09/18/2009 - 08:54
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The schedule is set for the defaults..every 4 hours. I also try on the CM homepage, under "system status", click "Start Data Collection" link. It asks for "all devices" or "new devices". I select all, and its says it will notify server to run collection.

Joe Clarke Fri, 09/18/2009 - 09:03
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I see both running without any fatal errors. Campus Manager should be managing devices. It last started at 11:08 this morning, and finished at 11:15.

jms112080 Fri, 09/18/2009 - 12:19
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If it runs the last completion time never updates.

Joe Clarke Sat, 09/19/2009 - 08:46
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What is the last completion time? Post the NMSROOT/MDC/tomcat/logs/stdout.log and stderr.log.

YANGCCIE4 Sun, 09/20/2009 - 07:17
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Hi,

I read the logs and found there were many error message about STP,

******Unable to fetch STP device instance params from device 10.160.2.44 ****


Is it possible that check this device first, make sure the STP work normal, VTP domain, mode, STP mode, vlan infos and etc.


hope it help


Yang

Joe Clarke Sun, 09/20/2009 - 08:36
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These errors have nothing to do with the problem being reported here. If anything, they offer proof that the Data Collection is actually running.

acalligher Wed, 10/21/2009 - 22:44
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Hello


I have exactly the same problem.

After upgrade 3.1 > 3.2 the Data Collection don't works.

No problems with the daily UT Acquisition


I have checked the ani.log and I found a lot of "Validating License..." messages

acalligher Thu, 10/22/2009 - 00:22
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See the following messages from ANI.log

I have a 1500 LMS License


Time base VMPSMajor has 6 major nodes and 3 minor traversals.


_startTime 2009/10/22 10:00:00

2009/10/22 10:00:00 VMPSMajor ani MESSAGE DBConnection: Created new Database connection [hashCode = 14653147]

Validating License...

Validating License...

2009/10/22 10:01:05 DBConnecton-Reaper ani MESSAGE DBConnection: Closed Database connection [hashCode = 14653147]

Validating License...

Validating License...

Validating License...

Validating License...

Validating License...

Validating License...

Validating License...

Validating License...

Validating License...

Validating License...

Validating License...

Validating License...

2009/10/22 10:10:18 NewMACPoller ani MESSAGE DBConnection: Created new Database connection [hashCode = 29439437]

Validating License...

2009/10/22 10:11:35 DBConnecton-Reaper ani MESSAGE DBConnection: Closed Database connection [hashCode = 29439437]

Validating License...

Validating License...

Validating License...

Validating License...

Validating License...

Validating License...

Validating License...

Validating License...

Validating License...

Validating License...

Validating License...

sirbaughmf Wed, 07/14/2010 - 06:04
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I am seeing the same issues you saw here, did you get resolution on this?

Joe Clarke Thu, 10/22/2009 - 07:31
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start a new thread for your issue.

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