My company has recently taken on supporting a UC 500 VOIP system for a customer.
I downloaded and installed CCA 2.0 and was able to get connected to the device however when trying to back up the data I ran into a problem.
In the Cisco Unity Express Voice Mail confguration panel I have selected the Administartion / Backup/Restore / Configuration and have to configure a backup server, now the Domain Server cannot communicate with the UC 500 device so I connected my laptop directly into the UC500 and configued it as directed to
ftp/laptopIPaddress/ftp and used my local admin password, however when running the backup it failed to communicate.
Has anyone any ideas where I went wrong with the back up process?
I have also found an option to back up the configuration using Maintenace / Configuration Archive / Backup Now, it also gives an option to select a local folder location for the backup, however I believe this only backs up the start up configuration?
Any help/advice is greatly apprciated.