Can i use the "Call Other Number" option in the AA to forward the call to an external number, for ex, a mobile number? What is the other alternative to this?
Also, is there is a script where the caller does not have to press an option in the AA and that the incoming call gets directed as per the AA schedule:
Incoming call -> Call Blast Grp
Incoming Call -> Mobile Phone.
The above should kick in automatically without the user specifying an option. Is this possible?
Yes, you should be able to transfer the call to an external number. If you are using "9" as the PSTN access code, make sure you include that in the target destination. As for your other questions, no, the calls are not automatically transferred. You will need to modify the script for that. Alternatively, you can include some directions for the caller in your greetings.