My Shared Extension Mentioned Below is 108.
I have 4 SPA942's, 1 SPA901, and one WIP310 phone registered on my SPA9000 with their own extensions registered on EXT 2 and a shared extension on EXT 1. On the SPA901 and WIP310 only the shared extension is on EXT 1. I have an SPA400 that handles one voicemail box and two PTSN lines that I use for incoming and outgoing calls on "Line 1" of the SPA9000.
I want incoming calls to ring the shared extension for about 25 seconds and then go straight to the auto attendant. Anyway that I setup up the system with a timer longer than 20 seconds, calls ring the shared extension for about 20 or so seconds, then the shared extension stops ringing and then the shared extension starts ringing for another 20 or so seconds before the call finally goes to the aa. In essence, with a no answer delay longer than 20 seconds I get a loop of an incoming call.
The following setups I have tried:
1. I have the contact list for Line 1 set to "aa,108." I have the Cfwd No Ans Delay set to 90. And in the answer delay for the aa, any delay less than 20 seconds works just fine but any number above 20 seconds causes the call to stop ringing the shared extension and then start the ringing again (aforementioned problem in explanation above.)
2. I have the contact list setup for "108,cfwd=aa." If the Cfwd No Ans Delay is set for more than 20 seconds I get the same problem.
Can anyone provide some insight? I would greatly appreciate it. Thank you.