Why I can not get accounting file from gw by ftp?

benzhao98 · ‎09-09-2009

Below is warnng

#WARNING: gw-accounting fact not enabled. return.WARNING: gw-accounting fact not enabled. return.

benzhao98 · ‎09-09-2009

Below is my configurations

gw-accounting file

primary ftp 164.4.249.82 username ben98 password 123456

maximum buffer-size 40

maximum fileclose-timer 60

maximum cdrflush-timer 45

cdr-format compact

totalogistix · ‎03-30-2010

I have the exact same issue on ISR2811 with 12.4.24 (T). were you able to figure out what the problem was?

paolo bevilacqua · ‎03-30-2010

CSCtb72550 Bug Details

Call Detail Record File not created in FTP Server

Symptoms: Call Detail Record (CDR) files pushed via FTP are not created on the FTP server.

Conditions: This symptom is observed when the gw-accounting file command is configured to point to an FTP server.

Workaround: Push the CDR records locally to the flash instead of to an FTP URL

totalogistix · ‎03-30-2010

is there a way to periodically move the file from flash to fTP?

paolo bevilacqua · ‎03-31-2010

No.

Aaron Harrison · ‎03-31-2010

Well - you could maybe use a scheduled EEM script to copy the output file?

Aaron Please remember to rate helpful posts to identify useful responses, and mark 'Answered' if appropriate!

paolo bevilacqua · ‎03-31-2010

So to avoid a simple image upgrade one starts tinkering workarounds ?

Aaron Harrison · ‎03-31-2010

Now now... question was 'could I', no 'should I'...

Aaron Please remember to rate helpful posts to identify useful responses, and mark 'Answered' if appropriate!

paolo bevilacqua · ‎03-31-2010

In that sense, Expect scripting predates EEM by 20 years, and work great.

But fortunately, not even Cisco dares to suggest that as workaround.

totalogistix · ‎03-31-2010

wow ok. so the best option is to upgrade. do you know if this has been fixed in 12.4.22YB4? thanks a lot for all your help guys.

Rob Huffman · ‎03-31-2010

Hi Kris,

Just an FYI 12.4.22YB4 is in the "known affected version list" as shown in the link below

http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCtb72550

Here are the "fixed-in" versions

Fixed-In
15.1(0.21)T
12.2(32.8.11)SX332
12.2(32.8.11)YST273.11
12.4(24)YE
15.1(24.6.26)PIL13
15.0(1)M1.7
15.1(0.2.12)PIB13
12.4(25b)M0.18
12.4(24)T3
15.1(1)XB1
15.1(0.0.10)PIL14

Cheers!

Rob

Please support CSC Helps Haiti

https://supportforums.cisco.com/docs/DOC-8895

https://supportforums.cisco.com/docs/DOC-8727

Edson Vuma · ‎10-15-2012

Hi, everyone.

I have the same problem.

My IOS version is Version 15.1(4)M4

And I cant send the CDR files to the FTP Server.

Here is are my commands:

gw-accounting file

primary ftp :[]/BibCme1/cdrtest1 username password

secondary ifs flash:cdrtest2

acct-template callhistory-detail

maximum buffer-size 25

maximum retry-count 5

maximum fileclose-timer 500

maximum cdrflush-timer 445

cdr-format compact

Where:

is the address of my FTP Server;

/BibCme1 is the FTP (See the image)

cdrtest1 is the filename.

Putting the CDR on flash memory works, but I cant get it to work on the FTP Server that I need to configure the billing software (BillyBlues - Stonevoice Application Suite 2012).

Any help??

Or is there a way that I can copy the CDR from flash to FTP Server???

I have added the following command to force CME to send CDRs to BillyBlues too:

file-acct flush with-close

But I still cant do it.

Any help?

--

Regards
Edson Vuma

-- Regards Edson Vuma

Network's Dust · ‎07-03-2011

Please try this:

R(config)#gw-accounting file

primary ftp BillyBlues_IP/billyblues/ username usr password pwd

maximum buffer-size 6

maximum retry-count 4

maximum fileclose-timer 300

where

• BillyBlues_IP is the IP address of the BillyBlues machine

• usr/pwd is the username/password of the local Administrator on the BillyBlues machine.

The following command to force CUCME to send CDRs to BillyBlues:

R# file-acct flush with-close

R# file-acct reset