09-09-2009 06:46 AM
I have a user who is trying to receive inbound calls from the PSTN but whenever you dial his external number you will get a immediate busy signal. If he is called internally there is no issue at all. I have checked the Call Manager and did not notice anything weird in it. I have also reloaded his phone from the defaults and allowed call manager to restore the software and configs. What should I do now? I am not a voice expert.
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09-09-2009 07:16 AM
How does the call get to the user's phone. Translation pattern? Digit stripping at the gateway? An auto attendant? What type of gateway? Callmanager version?
Brandon
09-09-2009 10:47 AM
1. Make sure that your dialing pattern is correct.
2. Enable the debug commands on the gateway to ensure that the call is hitting the gateway. (Debug isdn q931)
09-09-2009 07:16 AM
How does the call get to the user's phone. Translation pattern? Digit stripping at the gateway? An auto attendant? What type of gateway? Callmanager version?
Brandon
09-10-2009 06:27 AM
Thanks bbuffin. I found that this issue was a carrier side issue. They disconnected the phone line. Imagine That.
09-09-2009 10:47 AM
1. Make sure that your dialing pattern is correct.
2. Enable the debug commands on the gateway to ensure that the call is hitting the gateway. (Debug isdn q931)
09-10-2009 06:28 AM
Thanks Karthiksp. I found that this issue was a carrier side issue. They disconnected the phone line. Imagine That.
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