Crash of 4507R with 2 Sup IV

Unanswered Question
Sep 9th, 2009

Hello,

I have a customer who suffered a crash of his 4507R with dual Sup IV supervisor 2 weeks ago.

The primary one has not come to life, it only turns on the POWER led and only the "ODD" UTILIZATION

leds, all in green.

The secondary, that at time of the crash did not come up had neither configuration nor any logging information.

It is now up and running. Its IOS was not changed, nor its rom image.

I appreciate if anyone can send me any clue or info for identifying the possible cause of the crash.

Thanks a lot,

Julio Sanchez Avalos

CCIE #3053

SUP IV INFORMATION

4507-ADM#sh ver

Cisco IOS Software, Catalyst 4000 L3 Switch Software (cat4000-I5K91S-M), Version 12.2(25)EWA4, RELEASE SOFTWARE (fc1)

Technical Support: http://www.cisco.com/techsupport

Copyright (c) 1986-2005 by Cisco Systems, Inc.

Compiled Fri 23-Sep-05 12:49 by ssearch

Image text-base: 0x10000000, data-base: 0x115EF984

ROM: 12.1(20r)EW1

Dagobah Revision 95, Swamp Revision 28

4507-ADM uptime is 3 weeks, 10 hours, 3 minutes

Uptime for this control processor is 2 weeks, 6 days, 13 hours, 49 minutes

System returned to ROM by power-on

System restarted at 00:04:07 ARG Thu Aug 20 2009

System image file is "bootflash:cat4000-i5k91s-mz.122-25.EWA4.bin"

4507-ADM#sh bootflash:

-#- ED ----type---- --crc--- -seek-- nlen -length- ---------date/time--------- name

1 .. image 52B97781 CC3EE4 32 12861028 Sep 21 2004 23:30:37 -03:00 cat4000-i5k91s-mz.122-20.EWA.bin

2 .. image 95C3AF25 192FD4C 33 13024744 Feb 22 2006 19:05:11 -03:00 cat4000-i5k91s-mz.122-25.EWA4.bin

3 .. unknown 2BBA3496 1930288 35 1211 Aug 17 2009 12:24:42 -03:00 post-2009.08.17.15.24.29-failed.txt

4 .. unknown 23C16DC6 19307CC 35 1219 Aug 20 2009 00:04:03 -03:00 post-2009.08.20.03.04.03-passed.txt

35452980 bytes available (25888716 bytes used)

File post-2009.08.17.15.24.29-failed.txt

Power-on-self-test for Module 2: WS-X4515

Port/Test Status: (. = Pass, F = Fail, U = Untested)

Reset Reason: Software/User

Port Traffic: L2 Serdes Loopback ...

0: F 1: . 2: F 3: . 4: F 5: . 6: . 7: . 8: F 9: . 10: F 11: .

12: . 13: . 14: F 15: F 16: F 17: F 18: F 19: . 20: F 21: . 22: F 23: .

24: . 25: . 26: F 27: . 28: F 29: . 30: F 31: .

Port Traffic: L2 Asic Loopback ...

0: . 1: F 2: F 3: . 4: . 5: . 6: F 7: F 8: . 9: F 10: F 11: F

12: F 13: F 14: F 15: . 16: F 17: . 18: . 19: F 20: . 21: F 22: . 23: F

24: . 25: F 26: . 27: . 28: . 29: . 30: . 31: .

Port Traffic: L3 Asic Loopback ...

0: . 1: . 2: . 3: . 4: . 5: F 6: . 7: . 8: F 9: . 10: . 11: F

12: F 13: F 14: F 15: F 16: . 17: F 18: F 19: F 20: . 21: . 22: F 23: F

24: F 25: F 26: F 27: F 28: F 29: . 30: . 31: .

Switch Subsystem Memory ...

1: . 2: . 3: . 4: . 5: . 6: . 7: . 8: . 9: . 10: . 11: . 12: .

13: . 14: . 15: . 16: . 17: . 18: . 19: . 20: . 21: . 22: . 23: . 24: .

25: . 26: . 27: . 28: . 29: . 30: . 31: . 32: . 33: . 34: . 35: . 36: .

37: . 38: . 39: . 40: . 41: . 42: . 43: . 44: . 45: . 46: . 47: . 48: .

49: . 50: . 51: . 52: . 53: . 54: . 55: .

Module 2 Failed

I have this problem too.
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Leo Laohoo Wed, 09/09/2009 - 15:12

Gee whiz!

I've never seen a post on a Sup with a load of "F".

I don't want to waste your time and recommend you raise a TAC to have the card RMA-ed.

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