09-09-2009 03:25 PM - edited 03-14-2019 04:34 AM
Hi
Is there any way by which we could export the dn list,its call types and scripts associated to it to excel.We have almost 100 scripts out here with diffrent dn and call types and i need to document these information.I know i can use the call type association from the script editor but do we have any way by which i can export those information.
09-09-2009 10:56 PM
So, there's no pretty way to do this. You you will have piece all this together from the AW DB. Look at the call type table, script table and you should have most of what you need. You could also reference the DN table to the call type table to complete what you're asking for.
david
09-10-2009 07:38 AM
I have lots of AWDB queries to produce the data joins useful for documentation of the "as is" state - agent team membership, agent skill group membership, call type-dn associations etc.
Haven't done exactly what you want, but it's pretty easy if you know SQL.
Here is an example of a query to get the dialed number - call type association. My peripheral ID is 5000, but season to suit. ;-)
select DialedNumberString AS DN, c.EnterpriseName AS CallType, d.Description AS DN_Descr
from t_Dialed_Number_Map m, t_Call_Type c, t_Dialed_Number d
where m.CallTypeID = c.CallTypeID
and m.DialedNumberID = d.DialedNumberID
and d.RoutingClientID = 5000
order by DialedNumberString
Your query would be a good one for me. I'll have a look at it and get back here.
Regards,
Geoff
09-10-2009 09:14 AM
Try this. Again, 5000 on my routing client.
select DialedNumberString AS DN, d.Description AS DN_Description, c.EnterpriseName AS CallType,
ms.EnterpriseName as ScriptName
from t_Dialed_Number_Map m, t_Call_Type c, t_Dialed_Number d, Call_Type_Map ctm, t_Master_Script ms
where ctm.Item = 0
and m.CallTypeID = c.CallTypeID
and c.CallTypeID = ctm.CallTypeID
and m.DialedNumberID = d.DialedNumberID
and ms.MasterScriptID = ctm.MasterScriptID
and d.RoutingClientID = 5000
order by DN
Regards,
Geoff
09-13-2009 12:35 PM
Hi Geoff
Thanks for the query.Worked like a charm for me and saved lot off of my time.
09-13-2009 04:54 PM
Good stuff - you are welcome.
Regards,
Geoff
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