CWLMS box with ? symbol

Unanswered Question
Sep 10th, 2009

Why this devices appear like a box with a "?" symbol inside?

If when I do a cisco view of then I can See the complete device picture.

What I need?¡

I attach a print screen

Thanks very much

Jorgelina

I have this problem too.
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Marvin Rhoads Thu, 09/10/2009 - 06:50

Your question touches on two CiscoWorks components - Campus Manager and CiscoView. Both need to have the Incremental Device Update (IDU) files at the level necessary to resolve a given device's attributes. In this case, it appears that your Campus Manager component needs to be updated so that it is at the same level as your CiscoView.

One other possibility is that you are looking at a device that is fully supported under CiscoView but not under Campus Manager. Have you confirmed CM support for your device - http://www.cisco.com/en/US/docs/net_mgmt/ciscoworks_lan_management_solution/3.2/device_support/table/lms32sdt.html ?

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