Marvin Rhoads Thu, 09/10/2009 - 06:50
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Your question touches on two CiscoWorks components - Campus Manager and CiscoView. Both need to have the Incremental Device Update (IDU) files at the level necessary to resolve a given device's attributes. In this case, it appears that your Campus Manager component needs to be updated so that it is at the same level as your CiscoView.

One other possibility is that you are looking at a device that is fully supported under CiscoView but not under Campus Manager. Have you confirmed CM support for your device - ?


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