RVL200 cannot automatically renew WAN IP

Unanswered Question
Sep 10th, 2009

We have recently installed several RVL200 routers and migrated them from ADSL (PPPoE) Internet access service to Cable modem. Now, we are facing the following problem:

After a few hours of operation the router suddenly stops routing and it is not able to refresh or get a new WAN IP address from the ISP (DHCP). In order to establish or recover connectivity we have to manually release and renew the WAN IP from the router's setup page --> System summary.

Does anyone know how to solve this problem?



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nextcomm10 Thu, 09/10/2009 - 08:11

By the way, the cable modems we are using on all sites are WebStar Scientific Atlanta DPC2100 SERIES.

nextcomm10 Mon, 09/14/2009 - 10:41

Thanks Stephanie, we´ll get in touch with the local support center in Argentina.




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