RVL200 cannot automatically renew WAN IP

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Sep 10th, 2009
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We have recently installed several RVL200 routers and migrated them from ADSL (PPPoE) Internet access service to Cable modem. Now, we are facing the following problem:

After a few hours of operation the router suddenly stops routing and it is not able to refresh or get a new WAN IP address from the ISP (DHCP). In order to establish or recover connectivity we have to manually release and renew the WAN IP from the router's setup page --> System summary.

Does anyone know how to solve this problem?



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nextcomm10 Thu, 09/10/2009 - 08:11
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By the way, the cable modems we are using on all sites are WebStar Scientific Atlanta DPC2100 SERIES.

nextcomm10 Mon, 09/14/2009 - 10:41
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Thanks Stephanie, we´ll get in touch with the local support center in Argentina.




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