RVL200 cannot automatically renew WAN IP

nextcomm10 · ‎09-10-2009

We have recently installed several RVL200 routers and migrated them from ADSL (PPPoE) Internet access service to Cable modem. Now, we are facing the following problem:

After a few hours of operation the router suddenly stops routing and it is not able to refresh or get a new WAN IP address from the ISP (DHCP). In order to establish or recover connectivity we have to manually release and renew the WAN IP from the router's setup page --> System summary.

Does anyone know how to solve this problem?

Thanks,

Mario

nextcomm10 · ‎09-10-2009

By the way, the cable modems we are using on all sites are WebStar Scientific Atlanta DPC2100 SERIES.

streaves · ‎09-14-2009

Hi Mario -- This is an unknown issue. Please contact the Small Business Support Center. You'll find the International Contact Numbers here: http://www.cisco.com/en/US/support/tsd_cisco_small_business_support_center_contacts.html.

Thanks,

Stephanie

nextcomm10 · ‎09-14-2009

Thanks Stephanie, we´ll get in touch with the local support center in Argentina.

Regards,

Mario