Wrap up codes

Unanswered Question
Sep 10th, 2009

running uccx 7.0

I have enabled wrap up codes but I can not get them to appear after a call. Any one had issues with this?

I have this problem too.
0 votes
  • 1
  • 2
  • 3
  • 4
  • 5
Overall Rating: 0 (0 ratings)
Chad Stachowicz Sun, 09/13/2009 - 06:39

Are they enabled in CAD Desktop Administrator as well? I believe this is required to get them working.


david.macias Mon, 09/21/2009 - 12:02

Assuming it's the same as Enterprise when dealing with CAD.

1. Make sure you have the reason codes created.

2. Make sure you've enabled the data and the automatic state change.

3. Make sure they are set in the right workflow.



This Discussion